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stardock849
stardock849
Join Date 12/2013
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Suggestions

July 22, 2016 1:30:50 PM from Stardock ForumsStardock Forums

These suggestions are all for Folder portals:

The 'Show Labels' doesn't seem to work here, it should apply.

Icon organization, we should be allowed to create rules that apply to the folder portal as well; so I can have new icons move to the folder portal instead of maintaining a fence and a portal.

Hide shortcut arrows on desktop; while I understand that folder portals are a little different, it is still possible to hide the shortcut icon, but it would apply to the whole system. Some people, like me, are okay with this, we'd prefer consistency.

I think that's it.

 

 

fences
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stardock849
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #1 July 25, 2016 10:28:51 AM
from Stardock ForumsStardock Forums

Thanks for the feedback.  It will be passed along.

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stardock849
tcultt
Join Date 07/2016
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Reply #2 July 29, 2016 11:10:53 AM
from Stardock ForumsStardock Forums

I have a suggestion, hire someone to actually answer a phone at your company and provide some costumer support. At this point I'm not sure how this company works. If you call them by phone, EVERY department is voice mail, even the operator, and no matter who's name you try in the company directory, it tells you no one exists. My order I was told was tagged as fraud, but my bank approved it, and after leaving 2 voice mails and 3 emails i have recieved no responce. I am seeing fraud here, but it's not on my end.

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stardock849
DrJBHL
Join Date 04/2002
+4257 moderator
Reply #3 July 29, 2016 11:45:56 AM
from WinCustomize ForumsWinCustomize Forums

tcultt:

Support, if needed works via submission of a request for help: https://esupport.stardock.com/index.php?/Tickets/Submit

You receive an 'auto reply' with your ticket number. Keep it, don't answer it. Answer only emails (to the linked to your account). You should see that auto-reply same day. If you do not, you should check your email's "spam" folder.

Support works M-Fr, 9 a.m. - 5 p.m. ET (USA). 

There is also a Support Forum with suitable sub-forums, in any case, it shouldn't be relied upon instead of submitting a request via the url above.

Here are some helpful guidelines for a request for Support help: https://forums.wincustomize.com/422454/page/1/#3516702

 

 

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stardock849
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #4 July 29, 2016 11:58:22 AM
from Stardock ForumsStardock Forums

Quoting tcultt,
reply 2

I have a suggestion, hire someone to actually answer a phone at your company and provide some costumer support. At this point I'm not sure how this company works. If you call them by phone, EVERY department is voice mail, even the operator, and no matter who's name you try in the company directory, it tells you no one exists. My order I was told was tagged as fraud, but my bank approved it, and after leaving 2 voice mails and 3 emails i have recieved no responce. I am seeing fraud here, but it's not on my end.

Your support cases have been responded to.

Please continue to communicate through one of them for the best response.

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