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juansero29
juansero29
Join Date 02/2016
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Bought Fences 2.13, Been Charged, but no Fences 2.13 key e-mail or download.

I've been charged, but no Fences 2.13 key e-mail or download.

March 10, 2016 9:37:24 AM from Stardock ForumsStardock Forums

I bought Fences yesterday, the 9.99 dollars where charged to my credit card plus some 3 dollars that I wasn't told about (I'd like an explanation of that) but there I can't acces to download Fences and my account doesn't show any bought things or downloaded things, so, what can I do? Please don't tell me I've been robbed.

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juansero29
Jafo
Join Date 03/2001
+1846 sdemployee
Reply #1 March 10, 2016 9:42:45 AM
from WinCustomize ForumsWinCustomize Forums


Please don't tell me I've been robbed.

You haven't been robbed.

The $3 charge is a temporary process relating to 'anti-fraud' and is automatically reversed.  There can be a delay at times between the apparent charge and the purchase notification.  Unless something 'broke' you should see it presently...

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juansero29
DrAwan
Join Date 11/2015
+9 sdsupport
Reply #2 March 10, 2016 9:51:04 AM
from Stardock ForumsStardock Forums

Hello,

 

I just pushed your order through and sent you an email. If you have any further questions just respond to my email. 

 

Enjoy!

 

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