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erg1948
erg1948
Join Date 03/2007
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Sleep mode kills Deskscapes

December 8, 2015 3:34:02 PM from Stardock ForumsStardock Forums

New Windows 10 install with latest updates.  Starting/restarting computer is fine.  Waking from sleep results in a black desktop, requiring reconfiguring Deskscapes 8.5.

I have uninstalled, rebooted, installed, rebooted and tried both the KLite and Shark codec packs. Deskscapes works perfectly in every case except when waking from sleep.  Can anyone offer advice?   Thanks in advance!

 

deskscapes
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erg1948
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #1 December 9, 2015 8:36:57 AM
from Stardock ForumsStardock Forums

Please start a support ticket here: https://esupport.stardock.com/index.php?/Tickets/Submit

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erg1948
email90
Join Date 12/2013
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Reply #2 December 12, 2015 4:05:18 PM
from Stardock ForumsStardock Forums

Same problem. Frozen now. Restarting PC works until monitor goes to sleep.

Windows 10 Version 1511 (OS Build 10586.29)

From about:

DeskScapes appears to be activated on this PC
DeskScapes engine appears to be running
(Generic PnP Monitor) 1 is attached to AMD Radeon R9 200 / HD 7900 Series

Deskscape.dll 2015/10/15 14:46:03
Deskscapes.dll 2014/03/10 10:45:52
DreamControl32.dll 2014/03/10 10:45:42
DeskscapesConfig.exe 2015/10/13 07:54:48
UI\Deskscape.dll 2015/09/09 09:38:38
UI\DeskscapesVideo.dll 2014/03/10 10:45:54
DreamTasks.exe 2014/03/10 10:45:58
DeskscapesVideo.dll 2014/03/10 10:45:22

 

EDIT: Really weird now. If I start Quicken 2015, the animation turns back on. When I quit Quicken or minimize it, the animation stops. Restore it, the animation starts. No other program is doing this. Don't kill the messenger; I only reporting behavior.

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erg1948
erg1948
Join Date 03/2007
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Reply #3 December 12, 2015 4:41:58 PM
from Stardock ForumsStardock Forums

I solved my issue by going to Power Options in control panel and turning off Require a Password on Wake. That might not be the exact wording. If the option is grayed out there is a selection to enable grayed out items   Good luck!

 

 

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erg1948
RedneckDude
Join Date 04/2009
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Reply #4 December 13, 2015 12:33:27 PM
from WinCustomize ForumsWinCustomize Forums

Please start a support ticket here:  https://esupport.stardock.com/index.php?/Tickets/Submit  

 

(Courtesy of RND Link Repair.)  

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erg1948
Dave_Genesi
Join Date 12/2005
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Reply #5 December 21, 2015 11:06:50 AM
from Stardock ForumsStardock Forums

I am also having this issue. I have submitted a ticket. I just turned off the password on wake option to see if that fixes the issue.

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erg1948
NewBinarydotcom
Join Date 05/2003
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Reply #6 December 22, 2015 3:29:53 AM
from Stardock ForumsStardock Forums

I was having the same issue of the mpeg dreams (not the baked in ones) not reloading whether I awoke from sleep or a simple WIN+L.

I uninstalled k-lite codec (didn't need to reboot since no Lav splitters were running. For everyone else I would recommend a reboot normally. I then reinstalled "as an administrator" with no compatibility changes.  Voila!

Now I can awake from sleep or perform a simple logout and it loads the mpegs just fine now.

for the dreams I use, the simple (not advanced or expert) install of k-lite 11.40 with just the default worked nice and lightweight.

Hope this helps someone

 

-David

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erg1948
tsunamiii
Join Date 01/2016
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Reply #7 January 25, 2016 3:19:41 PM
from Stardock ForumsStardock Forums

Have same issue. But I am on a domain and can't\wont change require password to login. 

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erg1948
Neil Banfield
Join Date 04/2001
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Reply #8 January 25, 2016 5:36:10 PM
from Stardock ForumsStardock Forums

I believe we have this resolved internally so the next update will fix it.

I am unsure on the exact date for that yet.

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erg1948
gevansmd
Join Date 12/2008
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Reply #9 January 25, 2016 7:19:21 PM
from WinCustomize ForumsWinCustomize Forums

My Deskscapes stops whenever the monitor sleeps.  I don't ever put the desktop to sleep.  When I waken the monitor, not only is the dream paused but the option Resume Desckscapes with a right click is not there.  In fact there is a grayed out "Pause DeskScapes in the right click menu.

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erg1948
Dave_Genesi
Join Date 12/2005
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Reply #10 January 25, 2016 7:24:22 PM
from Stardock ForumsStardock Forums

I uninstalled and re-installed as Admin and it has worked for me ever since.

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erg1948
rmccune
Join Date 01/2016
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Reply #11 February 20, 2016 2:47:30 PM
from Stardock ForumsStardock Forums

Is the update date getting any clearer? Id love to use the product but my machine locks frequently, for security reasons and it gets old having to restart and setup my background ever time.

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erg1948
Neil Banfield
Join Date 04/2001
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Reply #12 February 20, 2016 5:08:40 PM
from Stardock ForumsStardock Forums

We have an update for this, unfortunately for some reason it has not been released yet.

I will chase to find out why.

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erg1948
rmccune
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Reply #13 February 24, 2016 6:47:11 PM
from Stardock ForumsStardock Forums

Thanks Neil! Release cycles are always fun.. 

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erg1948
tsunamiii
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Reply #14 March 11, 2016 8:39:22 PM
from Stardock ForumsStardock Forums

Any luck Neil?

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erg1948
blackstone250
Join Date 09/2013
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Reply #15 March 15, 2016 10:19:59 PM
from Stardock ForumsStardock Forums

Hello everybody,

 

I could see two scene with the same problem: Deskscape videos stops without any reason and also Sleep Mode stops the animated videos too.

So I guess when stardock release the new version , that Issues should be solved.

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erg1948
Rmart
Join Date 09/2001
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Reply #16 March 25, 2016 8:24:25 AM
from Stardock ForumsStardock Forums

Any word Neil?

 

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erg1948
labyrinthian
Join Date 03/2010
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Reply #17 March 28, 2016 8:33:19 AM
from Stardock ForumsStardock Forums

^bump; Following - I'm having the same issue, but want to know that this has been resolved before I purchase Deskscapes.

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erg1948
ZubaZ
Join Date 11/2001
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Reply #18 March 28, 2016 12:06:44 PM
from WinCustomize ForumsWinCustomize Forums

I expect a release this week or next.

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erg1948
labyrinthian
Join Date 03/2010
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Reply #19 March 28, 2016 12:33:11 PM
from Stardock ForumsStardock Forums

Too bad my trial expires in 4 days.

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erg1948
rmccune
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Reply #20 April 1, 2016 4:45:30 PM
from Stardock ForumsStardock Forums

Schweet.. Ill keep my eyes out.. TY for the update.. Labyrinthian.. it was worth the $10.. no regrets here

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erg1948
Rmart
Join Date 09/2001
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Reply #21 April 14, 2016 10:44:40 PM
from Stardock ForumsStardock Forums

Got the latest update installed. Deskscapes still freezes upon return from screen sleep mode.

Windows10, two monitors, both set to turn off after 10 minutes of non-use. Computer never goes to 'sleep', just the monitors.

Upon monitor wakeup Deskscapes (applied to monitor #2) frozen. Right click and the 'Pause Deskscapes' option is available. Click on that and the Resume Deskscapes option shows up. Click on that still no joy.

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erg1948
Neil Banfield
Join Date 04/2001
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Reply #22 April 15, 2016 6:21:51 AM
from Stardock ForumsStardock Forums

Quoting Rmart,
reply 21

Got the latest update installed. Deskscapes still freezes upon return from screen sleep mode.

Windows10, two monitors, both set to turn off after 10 minutes of non-use. Computer never goes to 'sleep', just the monitors.

Upon monitor wakeup Deskscapes (applied to monitor #2) frozen. Right click and the 'Pause Deskscapes' option is available. Click on that and the Resume Deskscapes option shows up. Click on that still no joy.

Did you uninstall, reboot and then install the new version?

If not could you do so as it may be the files were not replaced correctly.

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erg1948
Rmart
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Reply #23 April 15, 2016 7:16:19 AM
from Stardock ForumsStardock Forums

I did not. I just used the update process from the Stardock notifications window.

I'll give that a try.

 

 

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erg1948
labyrinthian
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Reply #24 April 15, 2016 8:47:04 AM
from Stardock ForumsStardock Forums

@Rmart - curious as to if this works for you.

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erg1948
Rmart
Join Date 09/2001
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Reply #25 April 17, 2016 2:55:42 PM
from Stardock ForumsStardock Forums

yeah, that didn't do it either. The deskscapes display is still static after monitor wakeup.

 

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