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BazzF
BazzF
Join Date 08/2015
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Start10 Not working

Win10

August 18, 2015 4:16:42 AM from Stardock ForumsStardock Forums

I bought Start10 (beta) along with ObjectDock a while ago and upgraded to the 1.0 release of start10 when it came out.

My Windows 10 updated a day or so ago and Start10 no longer works. No matter what I set in the setting, I get the regular Win10 menu+tiles. The Start Icon does not change to the image selected.

 

I have Uninstalled, rebooted, reinstalled.

Stopped and restarted the Start10 service

Completely removed Start10 and ObjectDock and restarted then re-download and reinstall from fresh.

Nothing I've tried makes it work. ObjectDock works fine except the START icon just shows the Win10 menu, and the WIN10 icon does nothing.

Manually running Start10.exe from program files does nothing.

I can run the start10 setting app and the tweaks app with no issues but nothing changes.

 

Any suggestions?

start10
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BazzF
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #1 August 18, 2015 10:52:07 AM
from Stardock ForumsStardock Forums

I've created a ticket for you and you will receive it shortly.

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BazzF
BazzF
Join Date 08/2015
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Reply #2 August 18, 2015 10:56:53 AM
from Stardock ForumsStardock Forums

Received and I'll follow the instructions when I get home from work.. Cheers!

 

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BazzF
4blue
Join Date 09/2012
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Reply #3 August 20, 2015 10:58:14 AM
from Stardock ForumsStardock Forums

I have the exact same issue! Can you please send me too these instructions please?

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BazzF
BazzF
Join Date 08/2015
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Reply #4 August 20, 2015 11:29:09 AM
from Stardock ForumsStardock Forums

If Brad doesn't get back to you in the next day or so, I'll post the instructions here.  It sort of works now, but I have to restart the machine for it to pick up changes.

 

 

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BazzF
techman5
Join Date 08/2015
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Reply #5 August 20, 2015 11:35:51 PM
from Stardock ForumsStardock Forums

Quoting 4blue,
reply 3

I have the exact same issue! Can you please send me too these instructions please?

Another with the same problem.

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BazzF
BazzF
Join Date 08/2015
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Reply #6 August 21, 2015 1:41:22 AM
from Stardock ForumsStardock Forums

It'll probably be worth it for SD to make a knowledge base article if it's this widespread.  

Here's the instructions I received :

--redacted by Admin--

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BazzF
The_Gear
Join Date 10/2013
+98 sdsupport
Reply #7 August 21, 2015 9:57:07 AM
from Stardock ForumsStardock Forums

BazzF - Thank you for trying to share the help with others, we appreciate the effort. We would like to obtain any data from users prior to them running that guide though, so we'd rather they sent in a support ticket first. I have sent you some more information to try and gather any info we can about what's happening.

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BazzF
BazzF
Join Date 08/2015
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Reply #8 August 21, 2015 10:12:00 AM
from Stardock ForumsStardock Forums

Not a problem.  The guide wasn't over-complex so I thought it would be OK to share the info.Apart from anything else it saes your helpdesk getting swamped with the same requests . Might be an idea to post it as a knowledge base article. Looking at the batch file it does basically what the uninstaller should do.

As for following up, I still have the issue that it won't change dynamically - it requires a changing whatever, then doing a restart.

 

 

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BazzF
grahampcharles
Join Date 11/2013
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Reply #9 August 29, 2015 9:00:12 PM
from Stardock ForumsStardock Forums

I really wish you would have let the support info stand. You might like to get our info -- I just want a solution. A more customer-centric approach would have been to post the solution.

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BazzF
stuman2015
Join Date 04/2013
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Reply #10 September 5, 2015 8:37:08 AM
from Stardock ForumsStardock Forums

Hello

 

I'm having the same problem, all of a sudden Start10 is not working today.

 

Please advise.

 

Thanks.

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BazzF
The_Gear
Join Date 10/2013
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Reply #11 September 8, 2015 10:08:50 AM
from Stardock ForumsStardock Forums

If you are still experiencing issues please send us a support ticket:

https://esupport.stardock.com/index.php?/Tickets/Submit 

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