I'd take a look at the eMail you got your Serial number in, it will tell you who to contact and how to contact them...
PiXtudio.com <-------- Author's of Toon-XP
http://www.pixtudio.com/
If you bought it here ( Wincustomize.com), you bought it through the Stardock store,
( Stardock.com https://www.stardock.com )and you were sent a simular email as everyone who purchases anything from the SD store...
example: you should have the following information in your comformation email...
"
Important Contact Information:
Serial number lookup and latest enhanced version:
https://www.stardock.com/support/
Sales information:
sales@stardock.com
Technical Support information:
Email: support@stardock.com
Web: https://www.stardock.com/support
Stardock News Server:
news://news.stardock.com
"
luck