> by Citizen d1g3r4t1 - 1/16/2003 2:07:54 AM
>
> I came across some scumware, when unzipping one of the logons.
> I sent a message to wincustomize's IT people to advise same.
> THeir response was that I was stupid and didn't know what I was
> talking about. The exchange is appended:
>>
>>
>> Subject: Re: Fwd: scumware
>> To: "Stardock Support"
>>
>> LMAO.......you use MS Security, there's a well know oxymoron.
>> The scum installed WHILE I was downloading, and unzipping,
>> the Logons. The scum is contained in one of the zipped files.
>> I see that, instead of checking the problem, your IT people
>> chastise people for reporting such things.
Personally you have you to give enough information indicating there
is a problem other than the fact that you expect people to spend
hours tracking down soemthing only because you say so.
>> Xupiter does not work on a time delay, it runs at the next
>> bootup/restart. As I have ActiveX controls disabled, it cannot
>> install on my system. Additionally, it installs as an IE
>> toolbar....NOT a standalone active desktop utility.
Below in your origional email to Stardock Support suggests otherwise.
Which is it, it installed on your system and it took you almot two
hours to track it down and turn it off. Or it didn't install because
your smart enough to turn off active X to defeat such evil scumware?
Also, below you state another possible contradiction. You took almost
two hours to find it and remove it and then follow up with you have
yet to find it and remove the files?
If this is the case, and you are not versed in editing the registry
and not look at the information in a speficic registry key and locate
the installed file, you sir, should not be in your registry...
As a matter of fact if you really want to get rid of it without any
effort or fear of screwing it up to the point of no return. I would
suggest you go and download an intelligant spyware killer that will
scan your system and delete the stuff automatically for you and will
check compressed files also like oh say SpyWatch or a number of others.
>> Seems you need to learn to read what people report........
>> not assume that they are stupid and you are 'Holier Than Thou'.
>>
>> Thanks for nothing
, I love this, you imply they are less than forth right in your
first email to the attechsupport and then you infer they call you
stupid, when in fact you might not be stupid but you sure have acted
stupidly in the use of or lack or communication skills.
how in the hell do you expect respect, no demand it, when you demean
them out of hand the first time you communicate with them?
>> Stardock Support wrote:
[ snip } pointless in this instance...
>>
>>==================BEGIN FORWARDED MESSAGE==================
>>
>> by Citizen d1g3r4t1 - 1/16/2003 2:07:54 AM
>>
>> Last night, while downloading Logons, for Stardock's LogonStudio(TM),
>> at least one of them installed scumware on my system. Specifically,
>> an active desktop componant which was a large 'Search toolbar' style
>> piece of scumware. Took me almost 2 hours to track this slime down,
>> and turn it off (Registry, Run) I've yet to find the scumware so I
>> can delete it. IF you bother to find and remove the file(s)
>> containing this slime, I would greatly appreciate being advised on
>> how to find and remove the scumware that installed on my system.
>>
>> Thank you, Doyle aka Citizen d1g3r4t1
dunno, you ask me, at this point I would just drop it, you hit the point
of diminishing returns at the point that you emailed them without any
information other than [ I said so ]
