yuenxx

Join Date 05/2007

WindowFX crashes on Windows 8.1

Hi,

I'm using ASUS UX303LN running Windows 8.1. As soon as I installed the trial version of WindowFX and turned on, it immediately refreshed my screen for several times (blink) and logged me out of windows. When I tried to login again, the same happened and I got logged out. Even after re-start it still did the same thing. Needless to say I couldn't work with the computer. I had to boot into safe mode and uninstall the program before everything got back to normal. Any idea why?

Andrew

windowfx

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I think your AV may cause it which interrupted the service it needs.

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AV? You mean video card?

Any solution to solve it if that's the problem?

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I suspect it is a Security app running in the background, if so, try whitelisting WFX.

.........or it may be related to the fact that it is a touchscreen.

Either way, you should probably submit a ticket to Stardock Support so they can have a look at what is going on. You can do that here: https://esupport.stardock.com/index.php?/Tickets/Submit

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AV=Anti-Virus,sorry,should be more clearer.

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Ok thanks I will try whitelisting in my AV program. However I use the same AV program on Windows 7 and it works ok.

I'll also submit a ticket to Stardock Support.

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Island Dog

Join Date 06/2003

+1048

Yes, please start a ticket with as much information as possible so it can be looked at.

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Im having the same issue on my brand new dell inspiron 15 touchscreen windows 8.1 that I just got like a week ago when Windowfx is done installing and starts up for the very first time my laptop that I just got crashes it starts blinking black then it logs me off and the only way I could log back to windows is if I go on safe mode and uninstall Windowfx anyone help me please

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Does your laptop have high resolution, 3200 x 1600 like mine? Did you set it at a very high DPI scaling? According to the feedback I got from Stardock that could have been the issue.

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Hey Yuenxx Thanks For Your Help my dell laptop resolution is 1920 x 1080 and I don't know where 2 go 2 know if I have a high DPl scaling is it the intel hd graphics control panel setting I see some option in there that says Maintain Display Scaling which is on

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In this case your situation is different with mine. Perhaps you should start a ticket with Stardock support.

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