Since we moved to the subscription system we've been able to directly see how much bandwidth is used by subscribers/customers versus non-customers/non-subscribers.
Specifically:
Anyone who has purchased Object Desktop or any Stardock product or a WinCustomize subscription or is an apprentice or higher goes to a different high speed server than those who have not.
The problem is, the people who have not bought anything at all are now consuming about 9 megabits per second.
That's 6 T1's being used by people who are essentially non-contributing bandwidth consumers.
That's why the "Server is busy" message is coming up more and more often for these guys.
As you can imagine, 6 T1's of bandwidth is expensive. Especially when, not to use too fine a point, being used largely by free-loaders.
I'm not sure what the solution is. If we cap it, the site becomes unbearably slow and we don't want to punish people who are just trying out this stuff (i.e. legitimately seeing what this is all about versus people who just want to leech off the bandwidth).
Any suggestions?