Ken Janeczko ROCKS!!!!
Thank you so very much for your help with this issue. I am sure my ignorance in some of the processes contributed to this issue, but I did try to combine the different accounts but was unsuccessful. Most likely due to all the different info I have had over the year.
You could do me one favor and forward this email on to the Support Department Supervisor, or your direct supervisor. I would like to pay you a compliment. Your response prevented my frustration from causing me to retract my renewal, which I TRULY DID NOT WANT TO DO.
