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klairfreight
klairfreight
Join Date 12/2011
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Legacy Status

July 29, 2013 9:13:53 PM from Stardock ForumsStardock Forums
I would like to present a problem for my purchase of Stardock
Fences ® Pro. I cannot use it anymore because Legacy order status. Your help is greatly appreciated.
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klairfreight
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #1 July 30, 2013 8:33:22 AM
from Stardock ForumsStardock Forums

Could you be more specific about what is happening? Are you getting any errors? If so, what are they, and when do they occur? Can you send a screenshot that describes the issue?

It might be best to direct your answers to support@stardock.com

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klairfreight
klairfreight
Join Date 12/2011
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Reply #2 July 31, 2013 1:02:35 AM
from Stardock ForumsStardock Forums

I appreciate your help!

 

Before this problem is register key number cannot be resolved and I feel that results legacy status. Even if I had successfully installed, but the problem also arises in the upper part of the Fences (Choose a Layout), here I was not provided any layout and I cannot continue using Fences.

 

Consequently, just email it also had this problem to support, but no response from them.

 

Other errors: Status: Unsupported

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klairfreight
ZubaZ
Join Date 11/2001
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Reply #3 July 31, 2013 8:16:09 AM
from Stardock ForumsStardock Forums

What is your ticket ID?

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klairfreight
klairfreight
Join Date 12/2011
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Reply #4 July 31, 2013 11:19:39 PM
from Stardock ForumsStardock Forums

Hi Zubaz,

I did not find ticket ID but details as below: -

 

EDIT : REMOVED CUSTOMER INFO!!!

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klairfreight
Neil Banfield
Join Date 04/2001
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Reply #5 August 1, 2013 6:57:22 AM
from Stardock ForumsStardock Forums

klairfreight: when you contact support@stardock.com you get a ticket ID in an automated reply.  If you have not had one then please contact support@stardock.com with your issue again.  Make sure your spam filter is not blocking replies from them.

I have removed the personal information you posted in your reply above.

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klairfreight
klairfreight
Join Date 12/2011
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Reply #6 August 1, 2013 8:22:27 AM
from Stardock ForumsStardock Forums

therefore I have to issue again about my problem because I still have not received the ticket ID in my last mail. Anyway thanks for remove my details.

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klairfreight
ZubaZ
Join Date 11/2001
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Reply #7 August 1, 2013 8:47:59 AM
from Stardock ForumsStardock Forums

Do it at https://esupport.stardock.com/index.php?/Tickets/Submit then.

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klairfreight
klairfreight
Join Date 12/2011
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Reply #8 August 1, 2013 4:31:11 PM
from Stardock ForumsStardock Forums

Dear Zubaz,

I have raised the issue as you proposed. Thanks for your support.

Best Regards,
Mohd. Rawi B. Haji Ahmad
 
 
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klairfreight
klairfreight
Join Date 12/2011
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Reply #9 August 1, 2013 4:37:32 PM
from Stardock ForumsStardock Forums
 
Dear Zubaz,

Below a detail ticket ID.

 

B. Regards,

Mohd Rawi Bin Haji Ahmad.

Ticket ID     #QHI-242-46103

 

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klairfreight
Jafo
Join Date 03/2001
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Reply #10 August 1, 2013 7:10:28 PM
from WinCustomize ForumsWinCustomize Forums

klairfreight .... again I have removed your personal details [email] to protect your privacy [prevent spamming]...

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klairfreight
klairfreight
Join Date 12/2011
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Reply #11 August 1, 2013 11:04:24 PM
from Stardock ForumsStardock Forums

Thanks again...Very fast and good action all of you. So when the problem will be solved.?

 

 

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klairfreight
ZubaZ
Join Date 11/2001
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Reply #12 August 2, 2013 7:41:49 AM
from Stardock ForumsStardock Forums

I have replied to your case.

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klairfreight
klairfreight
Join Date 12/2011
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Reply #13 August 12, 2013 1:13:54 AM
from Stardock ForumsStardock Forums

Dear Sir,

 

I have use link as proposed, but when I try to use UNLOCK PREVIOUS PURCHASE, unfortunately massage error SERIAL NUMBER INVALID. Hopefully to be able to help me solve it.

 

 

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klairfreight
ZubaZ
Join Date 11/2001
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Reply #14 August 12, 2013 7:25:12 AM
from Stardock ForumsStardock Forums

Quoting klairfreight,
reply 13
I have use link as proposed, but when I try to use UNLOCK PREVIOUS PURCHASE, unfortunately massage error SERIAL NUMBER INVALID. Hopefully to be able to help me solve it.

Please reply to the case with the serial number you are using if you have not already.

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klairfreight
klairfreight
Join Date 12/2011
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Reply #15 August 14, 2013 4:06:39 AM
from Stardock ForumsStardock Forums

I've managed to activate Fence Pro (v1) before, but since I started the windows update from there I cannot use it. Now I just use the trial (30days) for my computer. Now the same problem arises in WindowBlinds 7 Product (Legacy). What causes this problem occur.?

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