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ddechant
ddechant
Join Date 10/2012
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Missing icon sizes in right-click menu

July 26, 2013 11:47:22 AM from Stardock ForumsStardock Forums

Normally when you right-click on your desktop and go to the view menu item you get three options for icon sizes: Large, Medium, Small. As of installing fences I no longer have those options. The options that I have available under the view menu item are: Opacity, Auto arrange icons, Align icons to grid, Lock Fences, Show desktop icons, Show desktop gadgets.

 

I am using version 2.10.

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ddechant
ZubaZ
Join Date 11/2001
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Reply #1 July 26, 2013 1:04:57 PM
from Stardock ForumsStardock Forums

Have you rebooted since installing?

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ddechant
ddechant
Join Date 10/2012
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Reply #2 July 26, 2013 1:06:07 PM
from Stardock ForumsStardock Forums

I have rebooted a few times, yes.

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ddechant
ZubaZ
Join Date 11/2001
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Reply #3 July 26, 2013 2:43:48 PM
from Stardock ForumsStardock Forums

Please download and run the following utility: http://sd.stardock.com/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. Once the utility finishes running, please send back the .zip file it creates on the desktop to support@stardock.com

 

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ddechant
RedneckDude
Join Date 04/2009
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Reply #4 July 26, 2013 4:59:29 PM
from WinCustomize ForumsWinCustomize Forums

Just for example, without fences installed, I see large, medium, small, as choices on right click/view.  With fences installed, I see large, medium, classic.

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ddechant
ddechant
Join Date 10/2012
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Reply #5 August 9, 2013 10:11:45 AM
from Stardock ForumsStardock Forums

Zubaz, I did email the log to the above address and I have not gotten a response to the issue. This is still a problem in 2.11.

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ddechant
ZubaZ
Join Date 11/2001
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Reply #6 August 9, 2013 10:30:00 AM
from Stardock ForumsStardock Forums

Quoting ddechant,
reply 5

Zubaz, I did email the log to the above address and I have not gotten a response to the issue. This is still a problem in 2.11.

Did you get an auto-response with a case ID?  I don't see a case for you.

You can also use the tool at https://esupport.stardock.com/index.php?/default_import/Tickets/Submit to create a case.

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ddechant
ddechant
Join Date 10/2012
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Reply #7 August 9, 2013 10:58:31 AM
from Stardock ForumsStardock Forums

The case isn't assigned to my account for some reason. The ticket id is QGQ-630-34746

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