I am trying to get help Sins of a Solar empire and receiving no response.  I made a post a few weeks ago and was told I'd receive an answer by email - no response.  I sent an email to support two weeks ago, no answer.  Another email last week - again no answer.  On a separate issue, this one with regards to software registration of OD, I sent an email last week - and 5 days later nothing.

What do I need to do to get an answer from the support organization at Stardock?  I've been an OD subscriber since the OS/2 days, and the support has never been this bad.  This is just sad.  My subscription expires at the end of the month (12.2012) and at this rate, there really is no reason for me to renew.  I know that Sins isn't part of OD, but the complete lack of a response seems to span both the OD software and the games here.

So, seriously -how long is the backlog?  Should I expect an answer or is sending an email / opening a ticket just flushing my concerns down the drain?