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kcwizard
kcwizard
Join Date 04/2004
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Unlock Previous Puchase

October 25, 2012 9:52:44 PM from Stardock ForumsStardock Forums

I am unable to activate and/or enter activation code after selecting "Unlock Previous Purchase".  It says I am on a trial basis for 30 days although I purchased the full Object Decktop with Fences.  Help.

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kcwizard
DrJBHL
Join Date 04/2002
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Reply #1 October 25, 2012 10:42:57 PM
from WinCustomize ForumsWinCustomize Forums

In cases like this, kcwizard... since this probably deals with account details, you'll need support's help with this. Email them all the details (and any receipt you might have) at  support@stardock.com  .

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kcwizard
Wizard1956
Join Date 01/2008
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Reply #2 October 26, 2012 12:00:01 AM
from WinCustomize ForumsWinCustomize Forums

See this thread: LINK It is a known issue and is being worked on.

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kcwizard
kcwizard
Join Date 04/2004
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Reply #3 October 27, 2012 3:36:47 PM
from Stardock ForumsStardock Forums

The problem appear to have been fixed as of today... automatically by Stardock.  Thanks.

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kcwizard
nitromt
Join Date 01/2004
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Reply #4 October 27, 2012 8:41:18 PM
from WinCustomize ForumsWinCustomize Forums

I got the same thing but I get on my account and is says that my Object Decktop will expire next month but I upgraded in till 2014.

I get a Email saying that need to upgrade.

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kcwizard
Hankers
Join Date 04/2004
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Reply #5 October 27, 2012 8:55:36 PM
from WinCustomize ForumsWinCustomize Forums

Quoting nitromt,
reply 4
I got the same thing but I get on my account and is says that my Object Decktop will expire next month but I upgraded in till 2014.

I get a Email saying that need to upgrade.

Please email support@stardock.com and start a trouble ticket. You can post the ticket number you receive in the auto-reply here.

Do not send another email after receiving the ticket number until you hear from tech support as that would send your ticket back in the queue.

It is the weekend so the earliest support can check ths out would be Monday morning when they return to work.

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kcwizard
Wizard1956
Join Date 01/2008
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Reply #6 October 27, 2012 9:01:06 PM
from WinCustomize ForumsWinCustomize Forums

Is the email address for your account and the email address you used for the renewal the same?  If they are different you need to merge your accounts. You can do that here. https://www.stardock.com/support/registrations

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kcwizard
rkverkade
Join Date 10/2012
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Reply #7 October 27, 2012 9:03:46 PM
from Stardock ForumsStardock Forums

You all got something, i just payed today via paypal 19,99 dollars, but no link, no download, no registration e-mail, nothing!! Tomorrow i will ask paypal for refunding my money.

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kcwizard
Hankers
Join Date 04/2004
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Reply #8 October 27, 2012 9:15:18 PM
from WinCustomize ForumsWinCustomize Forums

Quoting rkverkade,
reply 7
You all got something, i just payed today via paypal 19,99 dollars, but no link, no download, no registration e-mail, nothing!! Tomorrow i will ask paypal for refunding my money.

If your paypal email is not the same as your Stardock login email then all you need to do if transfer the registrations to your Stardock login account.

You can do that here - https://www.stardock.com/support/registrations/ as Wizard said above.

Put your Paypal email in the Source account and your Stardock login email in the Destination account.

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kcwizard
Wizard1956
Join Date 01/2008
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Reply #9 October 27, 2012 9:16:36 PM
from WinCustomize ForumsWinCustomize Forums

Edit: Thanks, Hankers.

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