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adrienne travis
adrienne travis
Join Date 03/2002
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help! Component Manager won't connect, Stardock support won't respond!

June 6, 2002 11:12:27 PM from WinCustomize ForumsWinCustomize Forums
I have 2-way satellite internet through DirecWay, and ever since i got it, CM won't connect to the net at all. It doesn't even try -- you click a button and it *instantly* says "Connection Failed. Can't Connect." Even when i completely disable the satellite connection in software and try dialing in instead, CM *still* won't connect. Same error.

I sent an email to Stardock support, but they won't respond. So i'm posting this here in hopes that either
(a) someone else has had a similar problem and can tell me how to get CM to work, or
( Stardock support will see it and answer my original question to them, which is, can i download components OTHER than via CM?

thanks!
adrienne

adrienne
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adrienne travis
kith
Join Date 07/2001
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Reply #1 June 6, 2002 11:26:02 PM
from WinCustomize ForumsWinCustomize Forums
What is in the server address field?
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adrienne travis
adrienne travis
Join Date 03/2002
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Reply #2 June 6, 2002 11:48:17 PM
from WinCustomize ForumsWinCustomize Forums
It won't connect to any of the servers -- i've tried every single one in the pulldown menu.

And i *am* using the latest version of CM.
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adrienne travis
kith
Join Date 07/2001
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Reply #3 June 6, 2002 11:56:17 PM
from WinCustomize ForumsWinCustomize Forums
Has your subscription expired?
Are you running a firewall?
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adrienne travis
TasT
Join Date 03/2001
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Reply #4 June 6, 2002 11:59:39 PM
from WinCustomize ForumsWinCustomize Forums
TRy the newsgroups and irc....

news.stardock.com

irc.stardock.com
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adrienne travis
GreenReaper
Join Date 05/2001
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Reply #5 June 7, 2002 2:00:29 AM
from WinCustomize ForumsWinCustomize Forums
If you are getting no response at all from Stardock support then something is definitely wrong. All emails to support@stardock.com get an automated reply prior to being responded to by a support representative - so if you didn't get that, then either something is blocking mail from you to Stardock or from Stardock to you.

There is an alternate method. Go to http://www.objectdesktop.net/odnet2/ and fill in your details, then select the components you wish to get from those offered once you click the appropriate section on the left (All, Released, Beta . . .) - once they are downloaded, look in the CM's Downloaded Components section, and they should be there, ready to install.
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adrienne travis
JavaBrain
Join Date 03/2001
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Reply #6 June 7, 2002 10:56:21 AM
from WinCustomize ForumsWinCustomize Forums
Adrienne, I am sorry that you have not received a response. I checked our support email logs and could not locate anything under your name or email address. GR's alternate method is what I suggest. It is a web based download manager. It will ask for your registration details, and you need to have the component manager installed (even though it will not connect) to use it. I believe that DirctWay has a proxy, and that is probably what is causing the problem.
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adrienne travis
adrienne travis
Join Date 03/2002
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Reply #7 June 7, 2002 7:45:35 PM
from WinCustomize ForumsWinCustomize Forums
No, i did get an automated reply, GreenReaper, just not an *actual*, human-being response.

JB -- DirecWay does use a proxy, so i guess that could be causing the problem.

Thanks for the alt-method. I'll try it tonight when i get home from work, and post a report here. I really appreciate the quick responses here!



Thanks!
adrienne
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