adni, most of us are always haapy to help the intelligent and serious people but are tired of trying to help the people who won't even be bothered to read the available tutorials and help files available in the first place.
Ever since the first days of skinning, it's always been the skinners moto: look it up by yourself first and if you still need help, it will be our pleasure to give you all the help you need.
For example, a question such as: How do you make Windowblinds skins? may be left unansered or even get flamed, compared to a question such as "I have been trying to make an animation in my titlebar, but whatever I do my title still dosn't animate. Could somebody give me a few tips I should know about this, please?", that will most likely have somebody happy to give you the help you need.
My point previously was that more and people it seems, people won't even be bothered to do the first steps themselves first.
Concerning the feedback you receive, well considering the number of downloads you get, it's understandable. When you get 8,000 downloads a day, receiving 20 emails is not very much. I am pretty sure that if you would have been around with that many downloads two years ago, you'd probably have reveived 200-300 emails a day.