It doesn't look like you're having any luck here. Might be best to start up a ticket with Stardock Support:
https://esupport.stardock.com/index.php?_m=tickets&_a=submit
Or if you prefer you can send them an email:
support@stardock.com
A few notes on the process:
Within a couple of hours after contacting them you should receive an automatic receipt confirmation email. If it goes into your spam folder set the filter to allow the sender.
The tickets are set up to close automatically every few days. When that happens you will receive an automatic notification saying essentially "Due to lack of communication the ticket has been closed. ... To reopen the ticket reply to this email." This is nothing to be concerned about, just reply to the email and the ticket will be re-opened. You may or may not go through that loop more than once.
Do not send them emails during the interim unless you are replying to one of theirs or you need to send them additional information. Every time you send them an email otherwise it puts you back to the end of the queue, much like hanging up and re-dialing a phone customer service line.
