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OldMsgt
OldMsgt
Join Date 12/2001
+25

Why Subscription

October 17, 2011 9:47:29 PM from WinCustomize ForumsWinCustomize Forums

Why

My old OD subscription expires, 11/16/2011.

I just renewed today, the new expiration shows that the new expiration is 10/17/2012

Why? I think the one year renewal should be added to the old and the new renewal date should read one year from the Old date so it should read 11/16/2011 instead of what it reads now 10/17/2012. In theory I am being screwed out of a month of my old subscription.

Any lawyers around

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OldMsgt
S J N
Join Date 10/2001
+43
Reply #1 October 17, 2011 10:02:44 PM
from WinCustomize ForumsWinCustomize Forums

This happened to me a few years ago. One day after my renewal I saw the change.

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OldMsgt
Jafo
Join Date 03/2001
+1845 sdemployee
Reply #2 October 17, 2011 10:03:53 PM
from WinCustomize ForumsWinCustomize Forums

A/V proggies do the same thing.

Onus is on the subscriber to renew on or before the expiry date so as to continue the sub, so it's likely NOT a 'lawyer' issue at all...

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OldMsgt
OldMsgt
Join Date 12/2001
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Reply #3 October 17, 2011 10:30:00 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Jafo,
reply 2
A/V proggies do the same thing.

Onus is on the subscriber to renew on or before the expiry date so as to continue the sub, so it's likely NOT a 'lawyer' issue at all...

Ya never know in America enough get pissed off about it!! It becomes a Class

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OldMsgt
Disturbedcomputer
Join Date 02/2007
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Reply #4 October 17, 2011 11:14:41 PM
from WinCustomize ForumsWinCustomize Forums

Why? I think the one year renewal should be added to the old and the new renewal date should read one year from the Old date so it should read 11/16/2011 instead of what it reads now 10/17/2011. In theory I am being screwed out of a month of my old subscription.

 

you sure you don't mean 2012?

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OldMsgt
OldMsgt
Join Date 12/2001
+25
Reply #5 October 17, 2011 11:39:04 PM
from WinCustomize ForumsWinCustomize Forums

Yes the old Typo bugga boo, I corrected it. The funny part is my WinCustomize Subscription which I extended at same time added one year to the date the old one expired. Why didn't OD do this ? The previous time I renewed it added one year to the date the old one expired. 

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OldMsgt
DaveRI
Join Date 09/2003
+477
Reply #6 October 18, 2011 12:05:01 AM
from WinCustomize ForumsWinCustomize Forums

When I renewed mine just recently it did the same thing.  If it doesn't fix itself in a day or so (maybe a "cycling thing"?) then send Sales an email.

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OldMsgt
Daiwa
Join Date 07/2001
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Reply #7 October 18, 2011 3:45:27 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Jafo,
reply 2
Onus is on the subscriber

Why should there be any 'onus' on those who support SD & WC?  There's certainly no technical reason the sub could not be extended one year from the old expiration date as opposed to the renewal date.

The fact that A/V proggies do that is not an argument.  Certainly not a winning one.

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OldMsgt
OldMsgt
Join Date 12/2001
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Reply #8 October 18, 2011 4:17:35 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 7

Quoting Jafo, reply 2Onus is on the subscriber

Why should there be any 'onus' on those who support SD & WC?  There's certainly no technical reason the sub could not be extended one year from the old expiration date as opposed to the renewal date.

The fact that A/V proggies do that is not an argument.  Certainly not a winning one.

 

I could not agree more they take your money then because I renewed a month early (which they should appreciate because of cash flow) they screw you out of a month. Extrapolate this over a 12 year period and they would have screwed you out of a year.

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OldMsgt
DaveRI
Join Date 09/2003
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Reply #9 October 18, 2011 5:46:08 PM
from WinCustomize ForumsWinCustomize Forums

I don't think that it's working as intended, I don't think they're wanting the shorter period.  If it didn't re-calculate after a day send sales an email.

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OldMsgt
BigDogBigFeet
Join Date 12/2005
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Reply #10 October 18, 2011 6:49:28 PM
from WinCustomize ForumsWinCustomize Forums

They're all trying to take a lesson from the ripoff artists of artists the cell phone companies.  Renew even 1 day early and all your prior minutes remaining are gone.  Venture out of country and get a $200k dollar phone bill (real too the price of 2000 text messages and a couple of movies)  And these companies wonder why customers are in near revolt. lol

Rewrite the commercial code to include the consumer as a party in contracts with real rights.  Oh wait there's no lobby representing the common person and no politicians willing to listen  I guess that will never happen

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OldMsgt
Daiwa
Join Date 07/2001
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Reply #11 October 18, 2011 8:12:28 PM
from WinCustomize ForumsWinCustomize Forums

I think DaveRI is probably right, BDBF.  I don't think they've gone Google on us.  At least not yet.

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OldMsgt
BigDogBigFeet
Join Date 12/2005
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Reply #12 October 18, 2011 8:35:20 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 11
I think DaveRI is probably right, BDBF. I don't think they've gone Google on us. At least not yet.

Ya ur right Daiwa I should make that clear Frogboy and Stardock has always treated me right.  I recently renewed early to take advantage of some extra $ off and got a full year added to my expiration date which is now 12/6/2012.  I renewed a few days ago without a problem.

But to all you other Cell phone companies, AV software subscription sellers and all other corporate thieves - you can't have my money!!

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OldMsgt
ZubaZ
Join Date 11/2001
+917 sdemployee
Reply #13 October 18, 2011 9:26:24 PM
from WinCustomize ForumsWinCustomize Forums

Hi.

If your renewal date is wrong (on the store page, not on Impulse) let support know and we can fix it.

As crazy as it sounds, we like it when our customers are happy and want to give us more love ($$) so we can give them more love (apps).

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OldMsgt
DaveRI
Join Date 09/2003
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Reply #14 October 18, 2011 10:05:58 PM
from WinCustomize ForumsWinCustomize Forums

long live Zubaz

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OldMsgt
DrJBHL
Join Date 04/2002
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Reply #15 October 18, 2011 10:14:07 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 7

Quoting Jafo, reply 2Onus is on the subscriber

Why should there be any 'onus' on those who support SD & WC?  There's certainly no technical reason the sub could not be extended one year from the old expiration date as opposed to the renewal date.

The fact that A/V proggies do that is not an argument.  Certainly not a winning one.

I concur.

Quoting Zubaz,
reply 13
Hi.

If your renewal date is wrong (on the store page, not on Impulse) let support know and we can fix it.

As crazy as it sounds, we like it when our customers are happy and want to give us more love ($$) so we can give them more love (apps).

This is the correct solution and for the correct reason. The renewal date should be from the later of the two dates. That is logical.

It makes no sense whatsoever to penalize a customer for wishing to support you.

Kaspersky is not well served by doing business that way. It is arrogant and therefore foolish.

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OldMsgt
DaveBax
Join Date 10/2007
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Reply #16 October 18, 2011 10:26:12 PM
from WinCustomize ForumsWinCustomize Forums

Without inpulse where do you find your renewal date? I can find my dates I ordered things but not the dates they expire

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OldMsgt
DaveRI
Join Date 09/2003
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Reply #17 October 18, 2011 10:42:30 PM
from WinCustomize ForumsWinCustomize Forums

It's on the Stardock "MyAccount" page, next to the "Object Desktop Renewal (1 year) - Expires:"

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OldMsgt
Disturbedcomputer
Join Date 02/2007
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Reply #18 October 19, 2011 2:02:17 AM
from WinCustomize ForumsWinCustomize Forums

Quoting OldMsgt,
reply 5
Yes the old Typo bugga boo, I corrected it.

I wont say it ..

it should read 11/16/2011 instead of what it reads now 10/17/2012.[/quote]

     but should it read 11/16 2012 I'm just saying

Quoting Daiwa,
reply 7
The fact that A/V proggies do that is not an argument. Certainly not a winning one.

 

[quote who="Zubaz" reply="13" id="3012467"]As crazy as it sounds, we like it when our customers are happy and want to give us more love ($$) so we can give them more love (apps).

 

 

EDIT: for some reason it's putting it all in Quotes my reply's are now in BLUE

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OldMsgt
Jafo
Join Date 03/2001
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Reply #19 October 19, 2011 2:08:07 AM
from WinCustomize ForumsWinCustomize Forums

Quoting DaveRI,
reply 9
I don't think that it's working as intended, I don't think they're wanting the shorter period. If it didn't re-calculate after a day send sales an email.

What Dave said.

Gotta be a glitch...as my expiry is several years away.....

....er my Subs' ...

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OldMsgt
Fuzzy Logic
Join Date 05/2002
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Reply #20 October 19, 2011 2:20:58 AM
from WinCustomize ForumsWinCustomize Forums

There, all it needed was a bit of Zube-lube

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OldMsgt
Hankers
Join Date 04/2004
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Reply #21 October 19, 2011 7:04:35 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Fuzzy Logic,
reply 20
There, all it needed was a bit of Zube-lube

That can lead to "Death by ZuZu".  

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OldMsgt
DrJBHL
Join Date 04/2002
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Reply #22 October 19, 2011 7:06:41 AM
from WinCustomize ForumsWinCustomize Forums

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OldMsgt
Daiwa
Join Date 07/2001
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Reply #23 October 19, 2011 2:48:01 PM
from WinCustomize ForumsWinCustomize Forums

Quoting DrJBHL,
reply 15
This is the correct solution and for the correct reason. The renewal date should be from the later of the two dates. That is logical.

Need your Spock avatar back for that one.

Zube-lube? 

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OldMsgt
DrJBHL
Join Date 04/2002
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Reply #24 October 19, 2011 3:41:50 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Daiwa,
reply 23

Quoting DrJBHL, reply 15This is the correct solution and for the correct reason. The renewal date should be from the later of the two dates. That is logical.

Need your Spock avatar back for that one.

Zube-lube? 

Never had a Spock avatar... had a 'Bones' McCoy one....

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OldMsgt
OldMsgt
Join Date 12/2001
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Reply #25 October 19, 2011 4:29:21 PM
from WinCustomize ForumsWinCustomize Forums

I sent and e-mail to support yesterday, no reply as of yet. I sent a follow up to Sales today will wait and see. I know at time SD is slow in responding to items posted or e-mailed.

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