are you sure you dont want to try the newsgroups? i often find then quite a helpful source of information.
as for the programs, i tried the first beta of WB3 a few days ago, on my windows 98 work machine. i did get some strange graphics corruption on the menu bar of outlook 2000, but it was largely ok appart from that at first.
the machine did go screwey after that, but i cannot really draw any conclusions from this, since this machine is quite unstable anyway.
as for the interface, i REALLY missed the ability to see previews of the skins you were choosing from, and was unable to se how to force a colour blend on "blue toast", which doesnt currently support it. so between these, i rolled back to the last working build of wb2.
as for 24 hours with no response, this isnt billed as the primary support location for WB3