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BobJones1237
BobJones1237
Join Date 08/2011
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Incredibly Frustrated - when installing says it's already been installed.

August 3, 2011 4:38:52 PM from Stardock ForumsStardock Forums

Hello, please try and solve my problem. I used to have Objectdock free a while ago but now that I am trying again it says "already installed please update the software with impluse" this message comes up at the installer straight away. I don't understand why because there is no trace of ANY Stardock/Objectdock files on my pc, any idea what the problem is? I want to use this program but this problem is stopping me :/ 

 

The same problem as this person.

https://forums.stardock.com/406800

I have tried everything said here but had no luck atall, still the same error message

objectdock
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BobJones1237
Wizard1956
Join Date 01/2008
+2202
Reply #1 August 3, 2011 4:48:43 PM
from WinCustomize ForumsWinCustomize Forums

Try running this to remove all traces of OD. Then reboot and try a re-install.

ODNT_Zapper link:
WWW Link

This app will need to be run as admin in Windows Vista/7.

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BobJones1237
Hankers
Join Date 04/2004
+545 moderator
Reply #2 August 3, 2011 4:50:18 PM
from WinCustomize ForumsWinCustomize Forums

If you haven't done so already then please email support@stardock.com and start a trouble ticket. Please, do not reply until you receive a response from a 'live' support tech or you will lose your position in the support queue.

Once you have obtained a support ticket number you can post it here in a comment.

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BobJones1237
DrJBHL
Join Date 04/2002
+4277 moderator
Reply #3 August 3, 2011 5:42:23 PM
from WinCustomize ForumsWinCustomize Forums

I hope you can solve it with the link Wizard1956 gave you. You should do what Hankers suggests, as well. If Wiz's suggestion doesn't help, if you have ccleaner, run the uninstaller and clean registry tool or if you have Revo uninstaller, do the same.... I think you have "left overs" which are interfering.

 

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BobJones1237
BobJones1237
Join Date 08/2011
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Reply #4 August 4, 2011 8:05:30 AM
from Stardock ForumsStardock Forums

Hi, thanks for your quick replies. I have tried the ODNT zapper before, i tried it again to find the same thing - no files appear. I have sent a message to Stardock in an eMail. I ran Ccleaner and installed Revo uninstaller but still the problem occurs after absoloutely no trace of any Stardock/Objectdock files on my pc.

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BobJones1237
DrJBHL
Join Date 04/2002
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Reply #5 August 4, 2011 9:40:47 AM
from WinCustomize ForumsWinCustomize Forums

Have you ever done a restore? Look in windows explorer - do you have a "Windows.old" or the like?

If you do, you might well still have the program on your computer... and in your registry.

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