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dougo33
dougo33
Join Date 05/2006
+8

What does it take to get help???

June 30, 2011 11:03:50 PM from Stardock ForumsStardock Forums

2 weeks ago I purchased GalCiv 2 complete from your store.  I proceeded to downlaod and try to install it.  I ran into problems, submitted a ticket (after searching the forums and dstabase).

I added after a week of hearing nothing.

 

2 weeks and still heard nothing from you

IT HAS BEEN 2 WEEKS AND NO RESPONSE FROM STARDOCK OR IMPULSE.  THIS IS MAKING ME DECIDE TO NEVER BUY A GAME AGAIN FROM YOU AND TELL EVERYONE I KNOW YOUR SUPPORT IS BEYOND TERRIBLE.

 

Can someone get off their butt and check out my issue.

 

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dougo33
DrJBHL
Join Date 04/2002
+4253 moderator
Reply #1 June 30, 2011 11:35:01 PM
from WinCustomize ForumsWinCustomize Forums

Have you checked your email spam folder? Might have gone there.

Threats won't make you any friends among the people you want to help you.

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dougo33
RedneckDude
Join Date 04/2009
+2223
Reply #2 July 1, 2011 12:07:08 AM
from WinCustomize ForumsWinCustomize Forums

Have you submitted more than one ticket?

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dougo33
Nimbin
Join Date 01/2006
+118
Reply #3 July 1, 2011 2:43:25 AM
from WinCustomize ForumsWinCustomize Forums

I could be wrong, but shouldn't all this stuff be gamestops problem now? didn't they purchase impulse and the game side of it?.

 

also being obnoxious when asking for help will get you NOTHING. try being polite and well mannaered and you will find more people willing to try and help you. Thats it from me.

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dougo33
dougo33
Join Date 05/2006
+8
Reply #4 July 1, 2011 11:00:42 AM
from Stardock ForumsStardock Forums

I have tried to be polite.  I have been buying Stardock games since the O/S2 days and have never had this much problem.  I get tired of hearing crickets after 3 tickets on this issue.  So please do not tell me how or what to post...Thanks

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dougo33
Philly0381
Join Date 11/2004
+844
Reply #5 July 1, 2011 11:22:00 AM
from WinCustomize ForumsWinCustomize Forums

Submitting 3 tickets is more than likely the problem.  That probably got you pushed back to end of the line.  If you post the ticket #'s here it's possible that someone maybe able to look them up and pass the information on to support.

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dougo33
RedneckDude
Join Date 04/2009
+2223
Reply #6 July 1, 2011 11:29:34 AM
from WinCustomize ForumsWinCustomize Forums

Quoting dougo33,
reply 4
I have tried to be polite.  I have been buying Stardock games since the O/S2 days and have never had this much problem.  I get tired of hearing crickets after 3 tickets on this issue.  So please do not tell me how or what to post...Thanks

 

3 tickets in 2 weeks. Therein lies your problem.

 

 

 

 

You are told when submitting a ticket not to submit a second one or you will be moved to the back of the queue. This would explain the lack of response. You have moved yourself to the end of the line twice.

 

If you'll be patient, you'll get results.

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dougo33
RedneckDude
Join Date 04/2009
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Reply #7 July 1, 2011 11:31:50 AM
from WinCustomize ForumsWinCustomize Forums

Missed you Philly. It's slow typing in the back of a minivan going down the interstate. 

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dougo33
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #8 July 1, 2011 1:33:01 PM
from WinCustomize ForumsWinCustomize Forums

I'm told your ticket has been answered.

 

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dougo33
dougo33
Join Date 05/2006
+8
Reply #9 July 2, 2011 7:59:03 PM
from Stardock ForumsStardock Forums

Not really...the "tech" told me the method of installing that your Impulse page explains how to do is not supported.  Since I have installed multiple other games using Impulse Anywhere with no issue, it is supported.  Since I have a slow internet connection in my rural area I must download somewhere else and install at home.  His response was not supported and we can refund 75% of the price.  You mught want them to try again and actually adddress the issue

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dougo33
Bichur
Join Date 10/2003
+253
Reply #10 July 2, 2011 8:21:27 PM
from WinCustomize ForumsWinCustomize Forums

Quoting dougo33,
reply 9
Since I have a slow internet connection in my rural area I must download somewhere else and install at home.

 

slow as in dialup? like one step up from a party line?

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dougo33
CarGuy1
Join Date 03/2007
+548
Reply #11 July 4, 2011 6:56:24 AM
from WinCustomize ForumsWinCustomize Forums

Quoting Bichur,
reply 10
like one step up from a party line?

While quite clever, that probably went over the heads of 90% of the people here.

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dougo33
dougo33
Join Date 05/2006
+8
Reply #12 July 8, 2011 11:00:14 AM
from Stardock ForumsStardock Forums

A month has now passed with no help from the "support" staff.   This is a great way to run a company.  They wnat the money then do not care about the results. 

I have been a user of Stardock software since he days of O/S2.  SInce most probably don't know what that is, it has been a long time.

This is my last Purchase of a Stardock or Impulse related item.  I will use another online vendor to give my money to direct2drive is great and at least helps the customers.)

 

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dougo33
Dewie
Join Date 01/2010
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Reply #13 July 8, 2011 11:26:43 AM
from WinCustomize ForumsWinCustomize Forums

Dougo33, I have addressed the issues that you raised in a reply to your support ticket.

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dougo33
lecajef
Join Date 08/2010
+12
Reply #14 July 8, 2011 12:30:05 PM
from WinCustomize ForumsWinCustomize Forums

Dougo33 explodes and goes off the rails explode normal for a customer who achete a game(set,play) and does not manage to put on him(it)... But also we know all that in the computing generally that plays not always and that works not always very then let us try to help Dougo33 so that he(it) finds that cheerfulness.... And I ask you Dougo33 be more nice because people of the community Wincustomize are great..

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dougo33
geraldine971
Join Date 03/2011
+14
Reply #15 July 8, 2011 12:45:14 PM
from WinCustomize ForumsWinCustomize Forums

 

Yes Dougo33, nothing is simple, and çà made fume to buy a software which does not walk(work) or which we have difficulty in putting on, but with the peace and the patience you will arrive there.

*edited*  Moderator

 

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dougo33
Hankers
Join Date 04/2004
+545 moderator
Reply #16 July 8, 2011 1:11:31 PM
from WinCustomize ForumsWinCustomize Forums

A reminder to all.

Support requests posts replies are not for non-support comments.  These posts are mainly intended for Stardock support and unless members have some help suggestions it is best to leave the comments to Support.

Thank you.

 

Un rappel à tous.

Les demandes de support messages réponses ne sont pas pour les non-support des commentaires. Ces postes sont essentiellement destinés à l'appui de Stardock et à moins que les membres ont quelques suggestions aider, il est préférable de laisser des commentaires au Support.

Je vous remercie.

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