If you haven't done so already then please email support@stardock.com and start a trouble ticket. Include a link to this forum post in your email. After receiving you ticket number then post that here in a comment.

Support tickets are answered on a first come first served basis.  In order to keep your position in the queue, please do not send another email until you hear from a support tech.

joelore - Windows update should have provided you with all the necessary components...

Perhaps if you open "Windows Update" and run it (just to see if you're fully updated) and check to see if your drivers (especially your graphics drivers) are up to snuff... ?

Not saying your problem lies there. Glad you sent the problem into Support. Just be patient (not an easy thing) because Support will have the weekend stuff to catch up with.

I don't believe so... I would check my "junk email" or "spam" folders just to see whether they "went unanswered" or not, though.

If you post the ticket numbers we can try to get them cancelled tomorrow...

Thanks.

Ok, I didn't need to restore from the original disk. While I was getting ready to a friend of mine, who is the Windows 7 expert with the local Geek Squad called and he came over with his MRI disk and ran a battery of tests on my current install. System files are all intact, no viruses or malware etc.. etc.. he saw no reason to restore anything.

I tried reinstalling WindowBlinds while he was here and saw first hand that it is just not applying any themes. The curious thing is everytime I install it it asks for the registration code twice, once just after install and once just after choosing a theme then it does nothing. Can this be an activation issue? As you can see from my first post the program appears to be activated properly.

Judging from how old my very first ticket I ever subbmited to StarDock they take a LONG time to get back to you. How long do you think I will have to wait to use this program?

Joe

Are you installing WindowBlinds using Impulse?

THis is interesting. THis last time I tried reinstalling WB I activated it and rebooted right away, as per instruction. THen I thought to check the "about" and here:

Your computer has a Windows Experience Index base score of 6.7
Your Windows Graphics Experience score is 6.7

WindowBlinds version : WindowBlinds 7.2 (build 297 - Windows 7 Edition) - 64 bit OS

WindowBlinds is not installed correctly on this PC.  If you did not reboot after installing WindowBlinds 7 for the first time, then please reboot and try this again.(Generic PnP Monitor) 1 is attached to ATI Radeon HD 4600 Series 

Wblind.dll      2011/06/11 15:55:20
Wblind64.dll      2011/06/11 15:55:08
Wbsrv.dll      2010/08/11 16:48:56
SevenConfig.exe      2011/06/14 14:47:27
Wbload.exe      2010/10/20 16:08:35
Wbhelp.dll      2010/10/20 16:08:34
Tray.dll           2009/10/23 20:12:19
Wbload.dll           2010/06/07 15:59:25
Screen.exe      2010/06/07 15:59:43

It always said installed correctly before. WTF is going on with this program!!

Joe

Thanks, my family is freaking out over this. I have wanted WB for the longest time and they got it for me for fathers day and now that I want to start using it it does not work. I hope you understand my situation.

Thanks so much for anything you can do to expidite this.

Joe

Does WIndowBlinds activate through Impulse? Because on StarDocks web site they have all my registration information but on the Impulse web site they have no record of my owning WindowBlinds.

Joe

I guess I will have to wait untill tomorrow. When I tried to do the register product thing in Impulse it rejected my info and said only registration numbers provided by StarDock will be accepted or something to that effect. I have all the original information StarDock sent me and I use cut/paste so I am not getting anything wrong. Well just posting this to say thanks and give an FYI on what I tried tonight.

Thanks again,

Joe

You need to stop all this installing/un-installing, trials, paid versions, etc.

You installed Impulse. Good. Did you create your account using the same email that you ordered Windowblinds from originally?

If not, then you need to merge accounts.

Do that here:  https://www.stardock.com/support/registrations/

Source account: The one you created NOT with the original ordering email.

Destination account: The one you DID order your original windowblinds from.

After that is done, and the un-installation of however many installations of windowblinds you have on your machine is done (and I recommend you do this with ccleaner, as well as removing all windowblinds registry keys with the registry tool in ccleaner - which is free on the web at http://www.piriform.com/ccleaner/download use the links at the bottom of the gray box (Filehippo)), reboot.

Then, logon to Impulse with your Destination account email and password. You should find Windowblind "available for download" in the "My Software" tab.

If it isn't, let us know on this thread.

When I try to register a product through Impulse this is what I get:

Joe

Not to beat a dead horse here but it seems like Impulse is not getting my registration info from Starddock because I can still get to Stardocks download page with my serial number etc but there is no record that I own WB on Impulse.

Joe