Hi everyone,

I ordered Space Rangers 2 about a week ago and have had nothing but trouble.  I still don't have the game.

I originally made my stardock account using an email address then have changed ISP and so have a new email.  The game was bought obviously against my new email address and I got the confirmation.  However, it does not match what Impulse actually logs in with, which is still my old email address.

So the game didn't show up. 

Has anyone ever tried finding a way to update your email address using the web pages from Stardock?  It's extremely difficult to find the link.

When I did, the page crashed anyway. 

There is a section inside Impulse if you have games installed where you can update your email address for that game registration.  However, it doesn't help if the game is not even there yet.

I raised a ticket with Stardock support.  I got a fast response, but one which was unhelpful and didn't address the problems.  I've sent my follow up emails.  Now I'm still waiting and am not getting any answers,

I admit that I complained in my contact to customer support, but politely.  It shouldn't be this hard just to update an email.  It happens routinely.  A web based store should have clear links to deal with it.

The lady updated my game registration to the old email address.  The game showed up.  But gives an error about wrong reigstration code or something similar.

Now I've asked for a refund.  Days are passing with no answer.

It's poor customer service.  Has anyone else had this issue with Stardock?  They seemed like a good retailer/publisher/etc.

I plan to wait till the end of the week, then will put a dispute into PayPal.  I've paid for goods which I've never received, which is all due to the simplest issue of changing an email address.

Cheers,

Sword