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BoXXi
BoXXi
Join Date 03/2001
+393

Stardock, take my money!! Pleeeease!

August 4, 2001 8:55:33 PM from WinCustomize ForumsWinCustomize Forums
I never wanted a credit card, I never felt the need for one. Then I decided to buy DesktopX, so I applied to my bank for a credit card specifically to buy DX. I have now been trying to purchase DX online for around two weeks, and each time i fill out the form, my card is declined!!
Yes, i DID contact sales @ stardock to tell them, but they just said keep trying, or mail us a check. Well, I live in the U.K., and I don't want to go to the hassle of getting foreign currency money orders and waiting two weeks for it to get there, and two weeks to get back. And, dammit, I got that card JUST to buy DX, so I refuse to use any other method. My point is, surely Stardock are losing money this way. Am I the only one who's card they are refusing? (and yes, my card is good, I rang and checked.) How many others are just walking away saying, "o.k., I'll keep using the demo version". Come on guys, I want a registered version of DX, please take my money.
Has anybody else had a problem purchasing using this method?
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BoXXi
Sugaree
Join Date 03/2001
+4
Reply #1 August 4, 2001 9:51:34 PM
from WinCustomize ForumsWinCustomize Forums
Purrrr... BoXXi, whisper me the #'s and I'll use your card.
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Dangeruss
Join Date 03/2001
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Reply #2 August 4, 2001 10:00:25 PM
from WinCustomize ForumsWinCustomize Forums
BoXXi - I believe all credit cards require some sort of authorization prior to the first use as a safeguard against misdirected mail. You might check the back of the card for a telephone number to call.

Of course if you've done all this, then nevermind...
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BoXXi
Dangeruss
Join Date 03/2001
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Reply #3 August 4, 2001 10:01:54 PM
from WinCustomize ForumsWinCustomize Forums
Oh hell - maybe I should read the WHOLE message before firing off a post. Oops!
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BoXXi
BoXXi
Join Date 03/2001
+393
Reply #4 August 4, 2001 10:47:41 PM
from WinCustomize ForumsWinCustomize Forums
China, If I whisper in your ear, it won't be ####'s it'll be xxxx's heh!
Anyway, you'd only buy girly things........
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BoXXi
kith
Join Date 07/2001
0
Reply #5 August 4, 2001 10:59:35 PM
from WinCustomize ForumsWinCustomize Forums
Ask your card compsny if they allow international transactions. They might not especially when it concerns a rate of exchange. Your card might only be valid for pound tranactions.

Bill
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BoXXi
BoXXi
Join Date 03/2001
+393
Reply #6 August 4, 2001 11:05:36 PM
from WinCustomize ForumsWinCustomize Forums
Good point Bill, I didn't think of that......
But isn't that the point of having a credit card?, "Accepted all around the world" or so the advertising blurb says! If I cant buy online with it, then they are getting it back!
I will check that though, Bill, Thanks!
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BoXXi
BoXXi
Join Date 03/2001
+393
Reply #7 August 4, 2001 11:17:04 PM
from WinCustomize ForumsWinCustomize Forums
I just called my credit card company, and they said that there is no problem with international transactions, and that the fault must be with Stardocks authorisation software. Maybe they are using a demo version, lol.
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BoXXi
kith
Join Date 07/2001
0
Reply #8 August 4, 2001 11:26:23 PM
from WinCustomize ForumsWinCustomize Forums
That might be your primary concern but most people just use them to buy clothes or dinner. Just tell your card company you wish to make charges to USA acounrs. I'm sure they will be more than willing to assist as the convertion usually comes with a service charge. I'm getting ready to move to London in mid September for six months and I'm going to have my cards converted to Pounds for the duration. It should help in the long run.......

Good Luck
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BoXXi
Jafo
Join Date 03/2001
+1845 sdemployee
Reply #9 August 5, 2001 12:08:49 AM
from WinCustomize ForumsWinCustomize Forums
Well..I'm in Aussie, using Visa, and having no problem anywhere around the world....
[this comment brought to you by Visa...hehe]
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BoXXi
Sugaree
Join Date 03/2001
+4
Reply #10 August 5, 2001 1:39:32 AM
from WinCustomize ForumsWinCustomize Forums
Purrrr... BoXXi, 664913 whisper to me baby Oh btw what's your limit? I wouldn't want to max out your card on just frivolous girly things

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BoXXi
MarkMcQ
Join Date 03/2001
+18
Reply #11 August 5, 2001 6:58:27 AM
from WinCustomize ForumsWinCustomize Forums
Bryan, if Stardock won't take your money, I'd be more than happy to.
Send a cheque to...
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BoXXi
BoXXi
Join Date 03/2001
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Reply #12 August 5, 2001 9:46:39 AM
from WinCustomize ForumsWinCustomize Forums
Hippy, You'd only spend it on girly things! lol.
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BoXXi
BoXXi
Join Date 03/2001
+393
Reply #13 August 5, 2001 9:49:24 AM
from WinCustomize ForumsWinCustomize Forums
China: Is that your phone number up there^?
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BoXXi
craeonics
Join Date 03/2001
0
Reply #14 August 5, 2001 12:48:24 PM
from WinCustomize ForumsWinCustomize Forums
If so... craeonics runs to the phone
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BoXXi
AJCrowley
Join Date 06/2001
0
Reply #15 August 5, 2001 1:00:35 PM
from WinCustomize ForumsWinCustomize Forums
BoXXi, if you wanted, you could send a cheque to my UK address, and then I could order you a copy by credit card from North America, then email you the registration info.
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BoXXi
BoXXi
Join Date 03/2001
+393
Reply #16 August 5, 2001 1:54:14 PM
from WinCustomize ForumsWinCustomize Forums
Thanks AJ, If I'm not successful, I'll definitely consider doing that.
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AJCrowley
Join Date 06/2001
0
Reply #17 August 5, 2001 5:47:48 PM
from WinCustomize ForumsWinCustomize Forums
ICQ Number is in my profile, just drop me a line if you want to do it.
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BoXXi
plainsong
Join Date 03/2001
0
Reply #18 August 5, 2001 6:07:37 PM
from WinCustomize ForumsWinCustomize Forums
Juni and I had the same problem when we visited the US this summer. Our card kept coming up rejected, and we'd gotten the damn thing specifically for the visit. It's totally humialating to try to explain "It's not our fault!"

We called the bank to bless them out, but they claimed stupidity. Our card is supposed to be good internationally, but obviously it's not. *sigh*

We've never had a problem online, but I do feel your pain. Obviously someone is screwing up. It's either your bank, your card company, or Stardock's card service. The sad thing is, neither of them know enough to know they're screwing you.

The world wide web ain't worldwide.
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RobbieRobb
Join Date 03/2001
0
Reply #19 August 5, 2001 6:31:38 PM
from WinCustomize ForumsWinCustomize Forums
one other thing to consider (and something that the rep you spoke to at your credit card company may NOT have thought of) is that a lot of Credit Card companies require you to call in to activate the card (which Russ already mentioned above) AND they also require a purchase to be made at a retail store to fully activate it. It could be that your company isn't considering anything online/phone based a retail store. Take your significant other out for dindin and try it there first and then give SD a try.

On a side note, what type of card is it and how many digits are in the card number. As far as I can tell (working at a worldwide bank) ALL MasterCard and Visa cards are now 16 digits...
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