This is what happens when you spoil your kids, haha.

I have mixed feelings on Jobs but I'll side with him on this one. He's basically saying "suck it up" and she's saying "wah I don't wanna, you're MEAN."

She will never be a CEO, but if hypothetically she became one, I suppose she'd never get anything done because all she'd be doing is helping college students with their papers.

Actually, THAT would have been inexcusably arrogant. Treating the student like everybody else was a much more democratic reaction.

Incidentally, I just passed a micro-electronics exam and I didn't do too well (not that I studied hard, I am doing the course in the evening after work). And Steve Jobs totally didn't help me getting a better grade.

In contrast to the journalism student, I am a real Apple customer and have been for over ten years. I currently own a 2009 Mac Pro (two CPUs), a 2006 iMac, and a 2007 MacBook as well as an iPhone 3GS and subscriptions to the Apple Developer Tools for both iPhone and Mac OS.

But it wouldn't occur to me that therefor (or for any other reason) Apple had a responsibility to help me get better grades, even in a field related to their products (the course is about embedded systems because I am interested in mobile phone programming).

Mistake #1: Jobs responded to her

Mistake #2: Jobs was honest with her.

There are hundreds of millions of Apple customers.  Jobs Need not and SHOULD not get involved with them as his job responsibilities are much greater.  Once he answered her the first time (instead of bouncing the message to an underling), he was trapped.

That was her biggest CAREER mistake!