For the past day and a half the WinCustomize libraries were down for maintainence. The SQL servers have just been so maxed out by the increase in traffic that the site wasn't able to respond adequately.
We used the time to optimize the SQL accesses. This morning, T-man was able to re-implement the way user data is accessed in a way that is far less intensive and as a result we can turn on the libraries again.
In the long term, we will still need to purchase an additional server but the rewrite up the SQL accessing should (hopefully) show a significant improvement in speed. We aplogize for the inconvenience.