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topofthelot
Join Date 01/2009
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Window Blinds 7 update available!

September 28, 2009 5:38:48 PM from Stardock ForumsStardock Forums

I'm getting cheesed off with this - every time there is an update for WB7 I go round in circles trying to make it work! First it say Impulse needs updating, a download takes place, Impulse closes restarts and say an update is available. Click WB7 update and it says theproduct is not registered! Go to 'reset data' and the circle starts again!

You should not have to do this Stardock! It should just work!

Please help somebody, I'm sure this happened before but I can't remember the solution!

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Philly0381
Join Date 11/2004
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Reply #1 September 28, 2009 5:58:58 PM
from WinCustomize ForumsWinCustomize Forums

I would suggest, if you haven't tried it yet, hit the Impulse Icon in the upper left hand corner and select preferences, then select 'reset data'.  Let it do it's thing and then restart Impulse.  If that doesn't fix I would then try uninstalling Impulse, run a clean up program reboot and reinstall Impulse.

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topofthelot
Join Date 01/2009
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Reply #2 September 29, 2009 5:19:06 PM
from Stardock ForumsStardock Forums

Thanks for that but I had already done that (several times!). I have now uninstalled Impulse, redownlooaded and reinstalled but still no joy. When I click the update button it now comes up 'preparing download' and then 'error: error retrieving data'.

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DrJBHL
Join Date 04/2002
+4246 moderator
Reply #3 September 29, 2009 5:28:32 PM
from WinCustomize ForumsWinCustomize Forums

If you've tried what Philly suggested, then open a support ticket (and mention the url of this thread).

 

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Martinbrixen
Join Date 09/2009
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Reply #4 September 30, 2009 8:34:10 AM
from Stardock ForumsStardock Forums

Yes! I have exactly the same problem

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Bichur
Join Date 10/2003
+253
Reply #5 September 30, 2009 4:22:57 PM
from WinCustomize ForumsWinCustomize Forums

https://forums.wincustomize.com/365432

 

see reply 6

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Shirley
Join Date 04/2008
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Reply #6 September 30, 2009 5:25:21 PM
from WinCustomize ForumsWinCustomize Forums

I'm getting cheesed off with this - every time there is an update for WB7 I go round in circles trying to make it work! First it say Impulse needs updating, a download takes place, Impulse closes restarts and say an update is available. Click WB7 update and it says theproduct is not registered! Go to 'reset data' and the circle starts again!

You should not have to do this Stardock! It should just work!

WindowBlinds 7 is in BETA.  If you do not wish to have to perform any troubleshooting or other extraneous work when updating software, I would suggest sticking solely to production builds.

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topofall
Join Date 01/2003
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Reply #7 October 1, 2009 3:37:37 PM
from Stardock ForumsStardock Forums

I think that is a pretty poor answer. Originally WB7 came up as a new install and I installed it and it worked. The only BETA thing I noticed about was something in the top of the window when open. Impulse said an update was available and that's when the problems started. That seems an IMPULSE problem and a download problem. Doesn't seem any extraneous work was needed there!!

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Bichur
Join Date 10/2003
+253
Reply #8 October 1, 2009 3:49:25 PM
from WinCustomize ForumsWinCustomize Forums

Originally WB7 came up as a new install

 

as a beta (said so in the bottom left of Impulse)

 

1st question, since I don't see it mentioned anywhere:

 

do you have a current Object Desktop Standard or Ultimate subscription

 

unless they changed some of the rules, betas are available to ODNT subscribers

 

if yes

 

have you tried recently?

it worked for me last night after i updated impulse

 

 

and yeah, I agree... Shirley's answer would only apply if you're using a beta version of Impulse

otherwise the beta status of software should have no effect on downloading that software - unless you don't have a current ODNT sub (then it shouldn't even be showing for you - but I've seen earlier posts where it did)

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topofall
Join Date 01/2003
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Reply #9 October 1, 2009 4:01:04 PM
from Stardock ForumsStardock Forums

Copied to another thread)

Got mine working and this is how I did it, might help others with the same problem.

Clicked on Question Mark (top right)

Register a product with Impulse - this brought up Edit Impulse Account.

Clicked it and the Updates Tab flashed.

Clicked the Updates Tab and that brought up Install all Updates (under the question mark)

Clicked that and WB7 downloaded and installed!

Couldn't Stardock have told us the above?

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Lantec
Join Date 07/2003
+346 wcwizop
Reply #10 October 1, 2009 4:06:19 PM
from WinCustomize ForumsWinCustomize Forums

You might want to try disabling any firewall, anti-virus and anti-spyware during the update process. Then if you don't want the program to inform you about BETA's click on the blue box, UNcheck "Show Pre-Release Versions" then click preferences and Uncheck "Use Beta Versions of Impulse" then click OK

Then unistall WB7 and reboot. Install WB6.4 and reboot.

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Shirley
Join Date 04/2008
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Reply #11 October 1, 2009 4:16:31 PM
from Stardock ForumsStardock Forums

Shirley's answer would only apply if you're using a beta version of Impulse

Beta versions of Impulse and beta software downloaded through Impulse are 2 different settings.  If you do not wish to download and install beta quality software, then disable "Show Pre-release Versions" in the Impulse menu.  The latest stable release of WindowBlinds is version 6.4.

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Lantec
Join Date 07/2003
+346 wcwizop
Reply #12 October 1, 2009 4:29:52 PM
from WinCustomize ForumsWinCustomize Forums

Couldn't Stardock have told us the above?

You assume that somone other than yourself had to use that method. I didn't and I think that's true of the vast majority of people.

 

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Bichur
Join Date 10/2003
+253
Reply #13 October 1, 2009 4:31:04 PM
from WinCustomize ForumsWinCustomize Forums

I think you're missing my point Shirley

 

the fact WB7 is beta should not affect the ability to download it

 

the 'not registered' error shouldn't have anything to do with whether a program you're attempting to download is in beta

 

now, not working as expected after being downloaded, installed and run... yeah, I can see suggesting going back to a released version if you don't want to work with it and support to get it fixed

 

or am I missing something?

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ZubaZ
Join Date 11/2001
+917
Reply #14 October 2, 2009 8:59:52 AM
from WinCustomize ForumsWinCustomize Forums

Betas are staged differently than production . . and thus any problem with the beta may be with the beta and not with Impulse. 

Beta.

BetaBetaBetaBetaBetaBeta.

 

I love saying that.

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Bichur
Join Date 10/2003
+253
Reply #15 October 2, 2009 12:09:03 PM
from WinCustomize ForumsWinCustomize Forums

Okay, if I go with that...

then I think your answer as to why the hoop jumping would have been a clearer response than just "it's beta, don't like it go back to release"...

 

ya know?

 

 

 

thnaks Z

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