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jimehc1
jimehc1
Join Date 08/2009
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Sound Packager NOT Working

September 20, 2009 12:26:11 PM from Stardock ForumsStardock Forums

I am using Vista Ultimate and I keep getting a windows problem report and sound packager will not load.. I heve un-installed and re-installed thru impulse..

Here are the report details:

Problem signature:

Problem Event Name: APPCRASH

Application Name: SoundPackager.exe

Application Version: 1.0.0.0

Application Timestamp: 49909bcd

Fault Module Name: KERNEL32.dll

Fault Module Version: 6.0.6002.18005

Fault Module Timestamp: 49e037dd

Exception Code: e0434f4d

Exception Offset: 0003fbae

OS Version: 6.0.6002.2.2.0.256.1

Locale ID: 1033

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jimehc1
Scrofulous1
Join Date 06/2004
+39
Reply #1 September 20, 2009 12:36:28 PM
from WinCustomize ForumsWinCustomize Forums

I also attempted to load SP via on my new Vista Home Premium (via Impulse) laptop and it would not run. I uninstalled and was waiting to see if something got ironed out in a future update. It installed fine and works on my Windows XP machine.  

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jimehc1
Lantec
Join Date 07/2003
+346 wcwizop
Reply #2 September 20, 2009 1:06:26 PM
from WinCustomize ForumsWinCustomize Forums

I also attempted to load SP via on my new Vista Home Premium (via Impulse) laptop and it would not run.

Same here...worked through a series of emails with Support but was not able to get it working. NOT supports fault I just lost interest after a while after a couple emails.

I'm curious what your hardware specs are....

Mine's an ASUS F8Va laptop running 32-bit Vista

Intel® Core™2 Duo Processor T9400 2.53 GHz, 1066MHz, 6MB On-Die L2 Cache

Mobile Intel® PM45 Express Chipset +ICH9M

4GB DDR2 800 MHz SDRAM, 2 x SODIMM

ATI Mobility™ Radeon® HD 3650, External 1024MB VRAM

320GB,5400rpm HDD

DVD Super Multi Double Layer

8-in-1 card reader, SD,MMC,MS,MS-Pro,mini SD w/ adapter,MS-Duo

Integrated Intel® High Definition Audio chip (Azalia)

compliant MDC fax/modem and 10/100/1000 BaseT

Built-in Bluetooth™ V2.1+EDR

Intel® WiMAX/WiFi Link 5100

1.3 Mega Pixel swivel web camera

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jimehc1
Philly0381
Join Date 11/2004
+844
Reply #3 September 20, 2009 1:33:58 PM
from WinCustomize ForumsWinCustomize Forums

Surprisingly I had not used Sound Packaage on the my Vista Home Premium 64 bit system.  I had downloaded but never used it until now.  It seems to work fine with the sounds that come with it.  I have not download a new theme though.  I will do that and let you know what happens. 

It works find on my XP Home 32 bits system which is an older off the shelf Gateway 510, my Vista computer is an off the shelf Gateway LX6810-01.

It seems I remember that there were some problems early on, have you folks tooked through the WC forums?

 

 

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jimehc1
Scrofulous1
Join Date 06/2004
+39
Reply #4 September 20, 2009 2:42:16 PM
from WinCustomize ForumsWinCustomize Forums

Lantec........ Mine is an ASUS too. Similar specs to yours. Model N51V. I too decided to not pursue getting SP to work because the unit is working so beautiffuly I simply didn't want to disturb it. 

General

  • Midsize
  • Windows (Vista)

Display

  • 15.6 inches
  • Other (1366 x 768)
  • 16:9
  • LCD (Color, Backlit)
  • Glossy

Processor

  • Intel
  • Core Duo
  • T9950
  • 2.66 GHz
  • Dual-core

Optical media

  • Yes
  • Tray loading
  • DVD, CD
  • Yes
  • DVD, CD

Networking

  • 802.11 a, g, n
  • WEP, WPA, WPA2
  • 10/100/1000 [Gigabit]

Additional specs

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jimehc1
Philly0381
Join Date 11/2004
+844
Reply #5 September 20, 2009 2:58:17 PM
from WinCustomize ForumsWinCustomize Forums

Not sure if this link will help, there is a fix that help me when I broke Sound Packager on my XP system.  http://philly0381.wincustomize.com/articles.aspx?aid=307401

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jimehc1
Scrofulous1
Join Date 06/2004
+39
Reply #6 September 20, 2009 3:37:12 PM
from WinCustomize ForumsWinCustomize Forums

I attempted to reinstall via Impulse. After downloading and extracting, Impulse reported the program would not install. I shut down Impulse in order to clear the repeating popup stating the install failed, and at the last second I saw a box saying install was successful. There were 3 themes in the appdata file, and I removed all but Stardock default. The files had no program association so I associated it to SP. I then ran SP and it failed. I then "opened" the theme from the appdata file location and it failed. 

As this is far from a "must have" item, I think I will just remove it and move on before I screw something up in an otherwise perfect system. It is sort of too bad because I really like the SP Stardock theme.

Philly0381 thanks for the input.  

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jimehc1
Scrofulous1
Join Date 06/2004
+39
Reply #7 September 20, 2009 3:55:14 PM
from WinCustomize ForumsWinCustomize Forums

One last thought. My ASUS has something called "FancyStart" and it plays a changeable tone and changeable splash screen prior to loading Windows. Even disabled via msconfig, and removed from Startup folder, it still plays. It is possible that this process interferes with SP. Just a thought but there are 2 ASUS machines in this thread that have the same problem with SP. 

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jimehc1
Philly0381
Join Date 11/2004
+844
Reply #8 September 20, 2009 4:00:57 PM
from WinCustomize ForumsWinCustomize Forums

Ichi that may very well be the problem.  It might be time to email support@stardock.com and see if they can confirm if it is.

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jimehc1
Lantec
Join Date 07/2003
+346 wcwizop
Reply #9 September 20, 2009 5:36:02 PM
from WinCustomize ForumsWinCustomize Forums

maybe this will help.......Process explorer screenshot

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jimehc1
jimehc1
Join Date 08/2009
0
Reply #10 September 21, 2009 2:03:43 PM
from Stardock ForumsStardock Forums

Resolved..

Soundpackager must be in your public / documents / stardock folder

Even though I have directed soundpackage (thru advanced settings) to use my documents folder, it is looking for the stardock folder in your public documents folder..

Hey, it works!!

 

 

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jimehc1
Bichur
Join Date 10/2003
+253
Reply #11 September 21, 2009 2:05:24 PM
from WinCustomize ForumsWinCustomize Forums

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jimehc1
ZubaZ
Join Date 11/2001
+917
Reply #12 September 21, 2009 8:27:00 PM
from WinCustomize ForumsWinCustomize Forums

Quoting jimehc,
reply 10
Resolved..

Soundpackager must be in your public / documents / stardock folder

Even though I have directed soundpackage (thru advanced settings) to use my documents folder, it is looking for the stardock folder in your public documents folder..

Hey, it works!!
I'll make sure this gets to a dev.  Nice catch.

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