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Wazatiste
Wazatiste
Join Date 04/2009
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Element Failed payment

Or: wtf happened, my account is loaded.

September 17, 2009 6:16:23 PM from Stardock ForumsStardock Forums

Hello there,

 

I'm sorry to bother you but i have pre-ordered elemental like months ago and, like a looot of people here, waited for the beta in agony and expectation.

Sadly, no beta for me as i opened my mailbox and saw, instead of the happy mail with the beta-key, a Failed payment notification. And that's strange because i checked earlier and my bank account is loaded enough for the payment to happen.

 

So, what have i to do in order to make my payment validated and to who should i send a mail at stardock with my credit card details ?

 

Thanks in advance !

 

Wazatiste

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Wazatiste
Philly0381
Join Date 11/2004
+844
Reply #1 September 17, 2009 6:58:26 PM
from WinCustomize ForumsWinCustomize Forums

I would send an email to sales@Stardock.com.  Give them all the information that you have including the Failed Payment Notification.  Double check to make sure that the financial information originally given is/was correct, sometimes we don't always type in the correct numbers, it happens.

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Wazatiste
Nogodexist
Join Date 08/2008
+1
Reply #2 September 17, 2009 8:30:38 PM
from Stardock ForumsStardock Forums

I had the same failed preorder. The reason is impulse upped the price from $50 to $60. Now I don't have the money in my account to pay till friday next week. But $60 is way too much I might just try the Demo version first if you know what I mean?

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Wazatiste
Wazatiste
Join Date 04/2009
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Reply #3 September 17, 2009 9:32:53 PM
from Stardock ForumsStardock Forums

Goddamnit, that's sneaky.

I'd be tempted to do the same as it's scandalous to up the price without even sending a mail to thoses who preordered. I'll still add some founds and buy it anyway but i must say that i am VERY disappointed if what you say is true, mojoman.

 

And i know what you mean, but not this time. I want it rools:

 

EDIT: still put at 34.76€ in my watch captain. And it doesn't solve the problem as i have 38€ on my account and it wasn't validated. I think i've read something about stardock having a problem with visa credit card.

 

Could someone confirm ?

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Wazatiste
LightStar
Join Date 12/2002
+1607
Reply #4 September 17, 2009 9:53:40 PM
from WinCustomize ForumsWinCustomize Forums

Goddamnit, that's sneaky.

 

Please, God has nothing to do with it. 

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Wazatiste
Nogodexist
Join Date 08/2008
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Reply #5 September 17, 2009 11:33:40 PM
from Stardock ForumsStardock Forums

Quoting Wazatiste,
reply 3
Goddamnit, that's sneaky.

I'd be tempted to do the same as it's scandalous to up the price without even sendin
I have worked it out. The preorder price was In US$ but the $59.45 Is actually in AUD$. It had me confused and others too.

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Wazatiste
Wazatiste
Join Date 04/2009
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Reply #6 September 18, 2009 6:00:24 AM
from Stardock ForumsStardock Forums

Ok, i found out why my payment was refused. As told earlier, the game is at 34.70€ but with thoses horribles taxes, it goes up to 41€...

 

Awful isn't it ?

 

Well anyways, what i have to do now ? Send back my credit card informations at sales@stardock.com ?

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Wazatiste
Hankers
Join Date 04/2004
+545 moderator
Reply #7 September 18, 2009 8:57:10 AM
from WinCustomize ForumsWinCustomize Forums

Wazatiste - Just email sales@stardock.com and they will sort it out for you.

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Wazatiste
Wazatiste
Join Date 04/2009
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Reply #8 September 18, 2009 9:24:13 AM
from Stardock ForumsStardock Forums

Did yesterday and i'm waiting for a reply...

During that time i loaded my account. Now i'm ready to face any payment !

 

Thx everyone for your advices, i hope they will sort everything out before the week-end comes...

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Wazatiste
Wazatiste
Join Date 04/2009
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Reply #9 September 18, 2009 11:20:00 AM
from Stardock ForumsStardock Forums

Damned, i am now checking my mails every ten minutes... I can't wait

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