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BlueJean1951
BlueJean1951
Join Date 03/2008
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Error message on updates

August 26, 2009 5:42:06 PM from Stardock ForumsStardock Forums

Today  Impulse said it had an update but ech attempt said error. I uninstalled it and downloaded it from the website to get the newest version. Now there is an update to windowblinds but it says error when trying to update as well. Should I do the same thing and reactivate it? I hate to do that since I did pay for it and I know there are limited activations.

Window blinds is also not working properly although it says it is.  It's not letting me change wallpaper right now and for months it wont start up with the skin I had picked. It keeps reverting back to xp.

 

WindowBlinds version : WindowBlinds 6.4 (build 73 x86)

WindowBlinds is installed correctly on this PC
WindowBlinds appears to be activated on this PC
Your machine supports per pixel borders on WindowBlinds skins.

(Plug and Play Monitor) 1 is attached to NVIDIA GeForce GTX 280

Wblind.dll         2009/03/24 17:04:20
Wbsrv.dll         2009/03/24 17:04:58
Wbconfig.exe         2009/03/24 17:04:20
Wbload.exe         2008/04/26 16:14:14
Wbhelp.dll         2008/04/26 16:14:07
Wbui.dll         2008/04/26 16:14:05
Tray.dll              2008/04/26 16:14:21
Screen.exe         2008/07/15 11:31:09

windowblinds
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BlueJean1951
BlueJean1951
Join Date 03/2008
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Reply #1 August 27, 2009 12:22:53 PM
from Stardock ForumsStardock Forums

Still trying to update WB. this is what is posted in the error report.

 

-- [8/27/2009 12:13:41 PM] ----------------------------------------------------
Context: Problem starting download...
Message: Error retrieving data
Build #: 1273

 

-- [8/27/2009 12:13:41 PM] ----------------------------------------------------
Context: BeginDownload - wb6/odnt Production 6.40.114
Message: Bad XML: File list not available
Build #: 1273

 

-- [8/27/2009 12:13:43 PM] ----------------------------------------------------
Context: Error updating application file list
Message: 
Build #: 1273
Exception: Access to the path 'J:\Documents and Settings\All Users\Application Data\Stardock\Impulse\data\public\wb6\production\wb6.xml' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path)
   at Stardock.Central.Common.ObjectSerializer.Serialize(Object obj, String path)
   at ay.b(UpdateParams A_0)

 

-- [8/27/2009 12:13:48 PM] ----------------------------------------------------
Context: Error updating application file list
Message: 
Build #: 1273
Exception: Access to the path 'J:\Documents and Settings\All Users\Application Data\Stardock\Impulse\data\public\wb6\production\wb6.xml' is denied.
Stack Trace:
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
   at System.IO.StreamWriter.CreateFile(String path, Boolean append)
   at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize)
   at System.IO.StreamWriter..ctor(String path)
   at Stardock.Central.Common.ObjectSerializer.Serialize(Object obj, String path)
   at ay.b(UpdateParams A_0)

 

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BlueJean1951
Philly0381
Join Date 11/2004
+844
Reply #2 August 27, 2009 12:25:43 PM
from WinCustomize ForumsWinCustomize Forums

You need to send an email to support@stardock.com and start a ticket.  Something is not right.

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BlueJean1951
Wizard1956
Join Date 01/2008
+2202
Reply #3 August 27, 2009 12:29:39 PM
from WinCustomize ForumsWinCustomize Forums

This may get better responses if it was moved to the Support forum. Just a suggestion.

Philly also has a good tip,a trouble ticket would be in order here.

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BlueJean1951
yrag
Join Date 08/2001
+393
Reply #4 August 27, 2009 12:31:23 PM
from WinCustomize ForumsWinCustomize Forums

'J:\Documents and Settings\All Users\Application Data\Stardock\Impulse\data\public\wb6\production\wb6.xml' is denied.

 

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BlueJean1951
BlueJean1951
Join Date 03/2008
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Reply #5 August 27, 2009 1:02:45 PM
from Stardock ForumsStardock Forums

oh so this is not support

On the website then? I guess.

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BlueJean1951
Philly0381
Join Date 11/2004
+844
Reply #6 August 27, 2009 1:10:34 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Philly0381,
reply 2
You need to send an email to support@stardock.com and start a ticket.  Something is not right.

Send an email to the above link to get official support from Stardock.

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BlueJean1951
Wizard1956
Join Date 01/2008
+2202
Reply #7 August 27, 2009 1:13:22 PM
from WinCustomize ForumsWinCustomize Forums

Quoting yrag,
reply 4

'J:\Documents and Settings\All Users\Application Data\Stardock\Impulse\data\public\wb6\production\wb6.xml' is denied.


 

The wise always listen to the duck.( The best support you'll find anywhere imho, though not "official" SD support) Note the bold drive letter? I think he is giving you a clue.

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BlueJean1951
Mirsguy
Join Date 11/2007
+432
Reply #8 August 27, 2009 1:40:28 PM
from WinCustomize ForumsWinCustomize Forums

oh so this is not support

On the website then? I guess.

At the very top of this screen, you'll see the category that this thread is posted in. It is:

Home > OS Customization > Windowblinds

What he meant by moving it to the support forum is to put it here:

Home > Stardock Support

Support items get answered by Stardock Support much more timely if they're on the "Support" forum. Of course, user support is offered on the whole forum, but Stardock's official support team is directly reached through the "Support" forum.

Of course, you may also want to e-mail them, like Philly stated in reply #2.

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BlueJean1951
Bichur
Join Date 10/2003
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Reply #9 August 27, 2009 2:38:59 PM
from WinCustomize ForumsWinCustomize Forums

Follow the Duck

 

 

 

 

 

'J:\Documents and Settings\All Users\Application Data\Stardock\Impulse\data\public\wb6\production\wb6.xml' is denied.

 

 

 

 

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