oh, I tried all sorts of things short of reinstalling the OS. I posted to the forums, emailed support (no answer), with WB, without WB, etc. I sort of gave up and did a work around. I had an icon program and set all of the icons back to default but didn't do anything for the start menu either. I think all of my blind screenshots show the start menu with the default icons.
anyway, thanks but it's no big thing at this point.