Finally I have chosen to just uninstall it to circumvent platform instability. I do appreciate the support from the support staff, I just find I am unable to correct the issue with instruction I was given; not even able to access the right settings as directed maybe I am using a different set-up or something. I might try to reinstall again, however that failed to correct the problem. I really liked the program and was planning to exspand it by installing additional programs offered, however I think it best to keep it simple for now.