Not sure how many people are using KeepSafe.  I'm using it because it's simply fantastic, and lies at the heart of my automatic revision management and file backup system. Or it should do...

There's only one problem.  It doesn't seem to be moving file revisions to the off-site location which effectively kills my backup strategy dead in its tracks.  I created an official support ticket almost two weeks ago but haven't received any kind of response as yet.

How long do Stardock support usually take to start investigating a problem?  Does anyone else use KeepSafe?  If so, does it work for you?

Thanks!

P.S.  Does the product family "ThinkDesk" even exist any more?