Same thing happened.
Could it be the new installations - new hard drive and more ram. They told me that they put the new hard drive in, installed xp and updates, then copied over my documents/outlook/etc, then copied over the entire old c drive into a folder on the new drive.
Or, could a firewall or security program be blocking the installation?
It's like a new computer, I'm having to start from scratch to customize it the way I like - and I haven't even started skinning.