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nim8or
nim8or
Join Date 01/2003
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Weekend purchase - do I have to wait until Monday to get the game? :(

September 13, 2008 1:25:54 PM from Stardock ForumsStardock Forums

I purchased several games (Space Ranger 2: Compete, etc) this morning (Saturday) and still haven't received a download link, nor do the games show up on Impulse.  The sales FAQ says 15 minutes is the usual time and it's been almost 6 hours.  Does this mean I wait until Monday (or later) to get the game download?

 

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nim8or
BigDogBigFeet
Join Date 12/2005
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Reply #1 September 13, 2008 1:31:45 PM
from WinCustomize ForumsWinCustomize Forums

Check your spam folder.  Also did you use paypal?

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nim8or
nim8or
Join Date 01/2003
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Reply #2 September 13, 2008 2:13:10 PM
from Stardock ForumsStardock Forums

I have checked my spam folder all morning - nothing there.  This was a Debit card purchase, no PayPal.  Thanks for the reply.

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nim8or
Nakor
Join Date 03/2001
+41 sdemployee
Reply #3 September 13, 2008 2:59:21 PM
from WinCustomize ForumsWinCustomize Forums

nim8or, it looks like your order didn't go through (at least if it was under the same email as your stardock.net account here). 

I would place it again and contact sales on Monday to make sure there weren't 2 charges.

Kris

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nim8or
nim8or
Join Date 01/2003
+1
Reply #4 September 13, 2008 5:11:13 PM
from Stardock ForumsStardock Forums

Thanks, I'll give it a try. Hopefully I won't be charged twice

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nim8or
nim8or
Join Date 01/2003
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Reply #5 September 13, 2008 5:15:52 PM
from Stardock ForumsStardock Forums

Kris,

Here's the confirmation email I received:

 

Thank you for your order. Your order has been accepted and is being processed. Please print this page for your records. For questions regarding your order, please contact sales@stardock.com and include your Order number located below.
   
Your order number is: VPEN2E0FF225-0913081010
   
Your order was submitted on:

9/13/2008 10:10:57 AM (GMT-5)

 

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nim8or
Nakor
Join Date 03/2001
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Reply #6 September 13, 2008 6:31:52 PM
from WinCustomize ForumsWinCustomize Forums

Email kwilas@stardock.com what you ordered and I'll sort it tonight.

Kris

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