i have it with the bar on the bottom side of the monitor but i think that this cannot be the reason that it does not work, can it?
It works regardless of where you place it noekim. I've just tested all four positions.
At this point you do want to contact Stardock Support. Give them your info, they are relentless and will see this issue through.
Good Luck with this, drop us a line here when it's fixed to let us know what the problem was. I'm rather curious and it's nice to know in case it happens again, you can help the next guy.