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davidoverton
davidoverton
Join Date 08/2001
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logon studio version 1.00[a].a.017 (latest version) comes up as an expired beta

August 14, 2008 12:52:04 PM from Stardock ForumsStardock Forums

I tried to update the build I had last week and it failed with a timebomb issue.  I just updated again on a clean install of Vista Ultimate and the same error occurs. The product loads, but when you hit apply, you get a message saying the product has expired.

 

Thanks


David

logonstudio
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davidoverton
JWiede
Join Date 05/2002
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Reply #1 August 14, 2008 2:37:49 PM
from Stardock ForumsStardock Forums
Seeing same here.
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davidoverton
DorkCoffeez
Join Date 03/2006
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Reply #2 August 14, 2008 3:38:36 PM
from WinCustomize ForumsWinCustomize Forums
Are you both running Vista Ultimate? There is another thread that points to only the Ultimate installs having this trouble.
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davidoverton
DorkCoffeez
Join Date 03/2006
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Reply #3 August 14, 2008 3:42:28 PM
from WinCustomize ForumsWinCustomize Forums
Also to add to that I would need to know if they are 32 or 64bit.
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davidoverton
lgspence
Join Date 03/2003
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Reply #4 August 14, 2008 3:55:17 PM
from WinCustomize ForumsWinCustomize Forums
Same here...but nothing new.
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davidoverton
davidoverton
Join Date 08/2001
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Reply #5 August 15, 2008 4:43:49 PM
from Stardock ForumsStardock Forums
Vista Ultimate, SP1, 32-bit. I'm happy to provide access to a debugger should it be required as well as run any tests required.

Thanks

David
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davidoverton
DorkCoffeez
Join Date 03/2006
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Reply #6 August 16, 2008 12:45:37 AM
from WinCustomize ForumsWinCustomize Forums
I was speaking with the developers on this but so far we have not been able to replicate it. Could you please start formal tickets with support on this issue?  Support@stardock.com.

Press and hold the Windows key, press R and type the following into the Run dialog:
dxdiag

Once everything loads, please click the "Save all information" button and attach the output file to the ticket you start up with us. Thanks very much!
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davidoverton
davidoverton
Join Date 08/2001
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Reply #7 August 16, 2008 7:37:40 AM
from Stardock ForumsStardock Forums
support call logged - can supply the number if you want. Just as a side node, if I download the 1.0 version from the web it does not time bomb, so it is specific to this build. Also, since this latest install was on a clean machine, there was no downloaded logon screen histories, or previous versions.

Thanks

David
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davidoverton
DorkCoffeez
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Reply #8 August 21, 2008 3:00:47 PM
from Stardock ForumsStardock Forums
Try uninstalling Logon, restart, then install the regular version and not the beta.

To do this click the Stardock Orb > Preferences > General > uncheck the show prerelease version box. Then normally run the install/download.
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