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scott57
scott57
Join Date 01/2006
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AVG anti-virus prog. and IE

May 13, 2008 3:02:02 PM from WinCustomize ForumsWinCustomize Forums

I have the first version of AVG anti-virus that you can purchase, one step up from the free version.  Ever since I installed it I have been getting a "NOT RESPONDING" error message when the AVG program is loaded this message comes up at different times while on the internet using IE.  Any help would be very much appreciated.

Thanks

 

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scott57
Philly0381
Join Date 11/2004
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Reply #1 May 13, 2008 3:09:17 PM
from WinCustomize ForumsWinCustomize Forums
What version of IE? What OS are you using?

Do you have another browser to try and see if you get the same problem?

Have you tried the AVG forums to see the problems has been identified?

Since you have a paid version of AVG I would think you should be able to get online help, have you tried that?

It maybe something as simple as a setting in AVG. I use AVG version 8, the free version.

Are you using the new version 8 of AVG?
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scott57
scott57
Join Date 01/2006
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Reply #2 May 13, 2008 3:19:29 PM
from WinCustomize ForumsWinCustomize Forums
Firstly let me say I'm sorry for not putting this info in the posting

IE 7......Windows xpPro SP3

I have firfox but I do not use it.

Yes I am using AVG v8

In regardes to your other points mentioned, I will start on them right away

Thanks very much....I will get back with the results
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scott57
Philly0381
Join Date 11/2004
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Reply #3 May 13, 2008 3:41:43 PM
from WinCustomize ForumsWinCustomize Forums
No problem, sorry couldn't be more help.

I'm using IE7 on a XP Home system with SP3, and as I mentioned the free version of AVG 8. I haven't seen any problems yet. It maybe associated with functions in the paid version that are not in the free version.

What ever you find out will no doubt help others members of the community. Hope you find a fix.
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scott57
yrag
Join Date 08/2001
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Reply #4 May 13, 2008 3:42:33 PM
from WinCustomize ForumsWinCustomize Forums
It's a known issue....turn off AVG Web and Link scanners. The 'non-responsive' error has also been associated with a corrupted IE install.
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scott57
Philly0381
Join Date 11/2004
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Reply #5 May 13, 2008 3:49:42 PM
from WinCustomize ForumsWinCustomize Forums
yrag to the rescue. Thanks for the info.   
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scott57
scott57
Join Date 01/2006
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Reply #6 May 13, 2008 4:01:33 PM
from WinCustomize ForumsWinCustomize Forums
Thanks very much to Philly and yrag for your help, I will try these fixes and let you know the resultes
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scott57
scott57
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Reply #7 May 13, 2008 4:59:53 PM
from WinCustomize ForumsWinCustomize Forums
yrag I can find the "link" scanner icon which I can disable, I see nothing about a "web" scanner but I do have a icon that says "web shield". Is this the correct web scanner file you mentioned in your earlier reply

Thank you for any help
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scott57
scott57
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Reply #8 May 13, 2008 5:48:40 PM
from WinCustomize ForumsWinCustomize Forums
Philly are you around?
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scott57
scott57
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Reply #9 May 13, 2008 6:10:50 PM
from WinCustomize ForumsWinCustomize Forums
philly0381 are you here?
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scott57
yrag
Join Date 08/2001
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Reply #10 May 14, 2008 12:36:38 AM
from WinCustomize ForumsWinCustomize Forums
yrag I can find the "link" scanner icon which I can disable, I see nothing about a "web" scanner but I do have a icon that says "web shield". Is this the correct web scanner file you mentioned in your earlier reply


Run the AVG installer you used to install AVG. In the options menu after it executes you can opt to un-install Web Shield.
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