I'm having a similar problem with WB 6.1. I sent an email to Support 2 days ago, but made the mistake of not using the account I used to register the program. I did get a response 24 hours later advising me they could not locate my account. Prior to that I had updated the taks with the correct information and also immediately sent a response to the email with the correct information. That was more than 24 hours ago and still no resolution to the problem. It's not my fault a WN update doesn't always install correctly on my XP x64 machine. I follow the instructions to uninstall it and start over again! I guess that's why I reached the activation level limit. However, I've paid for the full suite and use of all the programs and I should have them! This can't be a complicated fix, so I wish someone would just get around to making the problem do away. That aside, the love SD and their product and can't imagine being without it.

Here is the info for just such a case right off our FAQ:

For activation trouble or activation for an offline system, please follow this guide: 

https://www.stardock.helpserve.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=447&ratingconfirm=1 

oh I forgot to ask, how do I find out what the activatiopn key is??

okay thanks a lot I'll try that. If I have any more questions I'll post them here

did you check your spam folder?

did you use the same email address with which you purchased?

Please send me the info you sent in via PM in these forums. I will send back your account info through there. If you still have troubles with activation after that send any codes you generate through to support@stardock.com.