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Arco Witter
Arco Witter
Join Date 02/2002
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WinCustomize is $19.95, but costs $29.95 on checkout!

May 5, 2008 1:41:11 PM from Stardock ForumsStardock Forums
I tried to renew my Wincustomize account, because I am willing to spend $19.95 for this year. However, when I checked out I noticed that the price was $29.95 suddenly! Without notice I almost bought a renewal for $29.95, which is too much for only one year. Please, Stardock, clarify this problem for me!
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Arco Witter
ZubaZ
Join Date 11/2001
+917
Reply #1 May 5, 2008 1:48:11 PM
from WinCustomize ForumsWinCustomize Forums
New post should be appearing soon explaining all.
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Arco Witter
ALMonty
Join Date 01/2002
+242
Reply #2 May 5, 2008 1:57:48 PM
from WinCustomize ForumsWinCustomize Forums
If you read the news on the home page it explains:

WinCustomize subscriptions about to get sweeter

The budget has been approved to start giving away quite a bit of content to WinCustomize subscribers. None of this 2 suites per year stuff but rather a fairly steady trickle of content. The stand-alone subscription price is gonna end up like $29.95 but there will be bundles with our various programs at a steep discount for WC subscriptions.

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Arco Witter
Lantec
Join Date 07/2003
+346 wcwizop
Reply #3 May 5, 2008 2:04:55 PM
from WinCustomize ForumsWinCustomize Forums
me thinks having my sub lasting almost to 2011 was a good idea afterall
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Arco Witter
ZubaZ
Join Date 11/2001
+917
Reply #4 May 5, 2008 2:05:05 PM
from WinCustomize ForumsWinCustomize Forums
Oh . . forgot about Brad's Frogblog.
Thanks Al
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Arco Witter
Chasbo
Join Date 01/2005
+1045
Reply #5 May 5, 2008 2:12:49 PM
from WinCustomize ForumsWinCustomize Forums
I tried to renew my Wincustomize account, because I am willing to spend $19.95 for this year. However, when I checked out I noticed that the price was $29.95 suddenly!


Is that what was in the store at the time? $19.95? If it were then he should get it for $19.95. If he couldn't that's wrong. I see it's $29.95 in the store now. That's the way it should be. If I am in a store and the price that is displayed is wrong I usually get it for the displayed price even if it means seeing the store's manager. That's only fair.
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Arco Witter
Philly0381
Join Date 11/2004
+844
Reply #6 May 5, 2008 2:15:24 PM
from WinCustomize ForumsWinCustomize Forums
Well my current subscription goes through Oct 10, 2010 so I will have time to look at this new stuff.

I went back and read Brad's Frogblog. Sounds very interesting.

Will a renewal still cover 2 years, or does anyone know that info yet?
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Arco Witter
ZubaZ
Join Date 11/2001
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Reply #7 May 5, 2008 2:17:24 PM
from WinCustomize ForumsWinCustomize Forums
If I am in a store and the price that is displayed is wrong I usually get it for the displayed price even if it means seeing the store's manager. That's only fair.


There's a difference in a mistake on a price tag and misleading a customer.

It's nice that a retailer gives you the lower price . . but it's not "fair".  "Fair" is charging what the market will support (or what you think it will).  What you describe is "good customer relations" and is a different ball of wax (if they are selling wax).  
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Arco Witter
Zoomba
Join Date 11/2002
+114
Reply #8 May 5, 2008 2:47:15 PM
from WinCustomize ForumsWinCustomize Forums

I have been updating prices and information pages through the morning to make sure all the prices match up.

You happened to be going through the site as I was making all the updates.  I apologize for the confusion.

If you're still seeing the 19.95 price listed somewhere, please let me know.  I've hit all the pages on my list, but there may be an old old old reference somewhere we've forgotten about.

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Arco Witter
DonDodds
Join Date 11/2007
+2
Reply #9 May 5, 2008 8:25:20 PM
from WinCustomize ForumsWinCustomize Forums
Sounds like a really good deal, and well worth $30/yr. I'll get it as soon as I get to Chicago (yay, moving).
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Arco Witter
Philly0381
Join Date 11/2004
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Reply #10 May 5, 2008 11:09:10 PM
from WinCustomize ForumsWinCustomize Forums
Will a renewal still cover 2 years, or does anyone know that info yet?


Well I listened to Episode 3 of SkinCast and got my answer.  
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Arco Witter
Arco Witter
Join Date 02/2002
+3
Reply #11 May 6, 2008 1:30:09 PM
from Stardock ForumsStardock Forums
Thanks for clarifying. However, I will not buy a subscription for this price. Since in previous years most stuff that was under this subscription was in a scale from not useable to very ugly. Only for those sparse good posts the price of $29,95 is just too high.

Besides, I do think it should be $19,95. Since that was the price that was on the price tag. It's strange to only find out it was much more expensive while checking out. In a normal shop the customer has a right to buy it for the lower price, since the price on the tag could be the normal price.

Well, Stardock can choose:
- I buy another year for $19,95
- I do not buy anything
You have my email.

btw: I only saw a one year subscription, not more. But this is stated in the web site.
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Arco Witter
Zoomba
Join Date 11/2002
+114
Reply #12 May 6, 2008 1:40:46 PM
from WinCustomize ForumsWinCustomize Forums

The price has increased because we are now also offering $60 in Stardock skins each year.  If that's not worth the extra $10 to you, I can't argue the point really. 

Either way, we don't haggle on product prices.  Like I said, you happened to catch it in that brief window while everything was being updated the other day.  There was no intention to deceive.

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Arco Witter
Chasbo
Join Date 01/2005
+1045
Reply #13 May 6, 2008 2:10:30 PM
from WinCustomize ForumsWinCustomize Forums
There probably was no intention to deceive but if the price was listed as 19.95 then he should get it for 19.95. That's the American way. It's not his fault you guys didn't have the price changed. Intentional or not that's false advertising my friend. Like it or not that's what it is and you should do right by anyone who saw it as 19.95. Please don't go on about how much you get etc etc because that's not the point. Do the right thing, give the guy the subscription for what it was advertised for.
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