I have NOT been able to get a live "sales type" person to answer their phone.
Please leave a voicemail if we are not available to take your call. We return calls in the order in which they were received. Generally, if you call on a Monday, for example, and we are still working on the emails from Sunday, we will return your call once we get into the tickets from Monday. We treat voice messages and emails equally so everyone ends up waiting their turn.
The nickname that you are using "HaywoodU" is not associated with an email address that has purchases attached to it, so I am not able to look up your ticket from your email address. Our response time is generally less than 48 business hours.
Here is the full return policy:
Please review our refund policy located at: https://www.stardock.com/stardock/sds_returns.html
We offer full refunds after tech support is utilized and is not able to resolve the issues. Specifically, we need to know:
1) Your product name and your subscription/serial number (include *all* the programs of ours that you are running)
2) Your hardware configuration (video card and CPU are the most important ones)
3) What version of Windows you are running
4) A complete detailed report of the issue including any errors that you received and how the problem can be replicated.
Please reply to this email with the information described above.
If these problems cannot be worked out by reasonable means, technical support will instruct you on how to receive a full refund.
If you do not wish to work with support on these problems, I can only offer a partial (75%) refund.