pmcafee

Join Date 11/2006

Icons disappear after uninstalling Iconpackager

Hello,

I posted this in the OS Customization forum but I figured I'd post here as well being that this is a support forum. Here's the original post:

I was hoping someone on here could help me out. I'm running the latest version of IconPackager (3.99.146 x86). When I have this running my default Vista icons work as normal. When I uninstall this program, a lot of icons change over to the blank document icon, some I can fix, some I can't. When I re-install the program, everything works as normal. Is anyone else having this issue? Does anyone know of a fix? Please help me if you can. Reason I uninstalled it is that I was having some software issues and trying to find the issue. Thanks for your help in advance.

If you can help in any way I would greatly appreciate it. Thank you.

iconpackager

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I had this problem too when I uninstalled IP.
Icons went missing from all over the place.
The only way I could fix it was with system restore. (

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ZubaZ

Join Date 11/2001

+917

When you have it installed set it to Vista default and apply.
Then go to the settings tab and click the three buttons in the lower right: Rebuild Icon Cache, Repair Icon Images, and Repair shell icons. Reboot, and uninstall.

Not sure if it'll fix the issue . . but it can't hurt.

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Thanks Zubaz,I tried this but it didn't work,didn't hurt either though.

Instead I just went for a clean install after system was restored.

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Thanks all for the suggestions. I ended up doing a system restore. I appreciate the responses and thanks for the help!

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This is still a problem. You should provide a tiny app that restores the icons.

Birger

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Phoon

Join Date 10/2001

+382

So this thread was created on April 21 2008.
A pretty nasty problem in which the user had to resort to extreme measures.

Where the hell is Stardock's answer to this problem? Do you guys even test a systems functions if one chooses to uninstall one of your applications?

It's now June 29. I too am experiencing this issue. With Vista, there is no easy way to rebuild your Icons. I've deleted the IconCache.db file and rebooted yet still my system is riddled with generic icons from uninstalling IP. The only way to get all my icons back is to reinstall IP.

Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).

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ZubaZ

Join Date 11/2001

+917

have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?

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Phoon

Join Date 10/2001

+382

have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?

yep. Took all the steps previously mentioned here and it did not fix the issue.

As a matter of fact, I have not even applied an Icon Package. Just using the Vista defaults.

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have you set IP to the default icons, then rebuilt the cache, repair icon images, and repair shell icons from the IP settings tab before uninstalling?

Several times, but still no go.

Birger

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Phoon

Join Date 10/2001

+382

In the interest of keeping this thread alive and at the attention of a developer I am bumping.

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ZubaZ

Join Date 11/2001

+917

In the interest of keeping this thread alive and at the attention of a developer I am bumping.

Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.

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Phoon

Join Date 10/2001

+382

Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.

As I said earlier.

Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).

Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.

Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.

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Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order. My apologies for the delay in responce. While the forums provide offical responce it is our email support that is always the best course of action for getting a reply.

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Emailing support will get it the proper attention. Bumping this post for the sake of keeping it alive won't.

As I said earlier.
Please don't tell me to email support either (which I've already done). I usually get a response saying my ticket was received but that is where the notifications usually end (unless I publicly bitch about it, at which point I will get a response).

Also considering the age of this post, it is obviously not high on the concern list. Considering how it messes up someones system, I think it should be higher up the chain.

Also, every time you contact support on an issue by communicating in the notes of the open ticket, it just puts the ticket back at the end of the list. A rather effed up process in itself.

Phoon, Support seems to take an inordinate length of time to respond. The last communication I got from them on my open ticket was 6-18-08 ... nothing since ...and I responded back on 6-19-08

Funny thing is ... I've got a couple other issues that need looking into that have come up since that last communication. I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.

I tried posted questions in the 'Official' threads but usually get ignored.

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Phoon

Join Date 10/2001

+382

Phoon - I looked up your email and was certain to answer it today. You have a pending email still from the weekend but it is still in the early part of the queue and will have to be answered in order

The email I got was from another ticket. This one is not answered.

pictoratus.. I've found support to be either very very good, or so slow to respond that you never get an answer on your tickets. No in between.

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I'm debating on opening a separate ticket for each one ... may be faster ... just hadn't wanted to clog up the support queue if I could continue on the same ticket.

That would do quite the opposite I am afraid. It is much better to get it into one ticket. I have brought your ticket to the attention of others.

The email I got was from another ticket. This one is not answered.

Your other ticket was posted Jun 29 2008 10:00 AM

There is no support available on Sunday. Giving support the 48 hour business day window is asks for on the website we would still have until tomorrow morning (since the ticket time would start Monday morning) to reply in a normal response time. However a response has been sent to the second email as of now.

Please remember that while the forums contain official support there is a great deal of support email coming in. This is the recommended support channel and we have to see to it first. We are working as hard as we can to address all issues as fast and as well as possible.

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I were just told that this is the state IconPackager leaves Vista users when they decide to uninstall IconPackager. I replied the email to support, and urged them to remove the software since it is broken.

Poor by Stardock! Just extreme poor!!!

Birger

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Bump.
Do we know if there is any further info on this major bug?
IP is the last OD product that I need to uninstall, but I can't because all my icons vanish.

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I haven't got any reply for aprox. three weeks... Poor by Stardock!

Birger

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I would love to know what the state of this problem is.

I had suddenly lost most of my icons (no new software-install happening at the time) and refreshing the icon-cache and rebuilding icons didn't do anything to solve the problem.

So I uninstalled IP (after setting the default icons from withing IP) and noticed that not only were all of my Windows-icons gone, but even the icons from my Right-Click menu had disappeared.

Re-installing IconPackager only 'restored' the system to the state it was before the un-install (still a lot of icons missing).

Is there an update to IconPackager in the pipeline?

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this is just great, i'm so happy i knew about this before i just uninstalled it. since i had an ongoing ticket open for problems just like this, from december i think, way back when they were using the old helpserv system, that ticket magically vanished, and they want me to start a new 1 in their new system, even though i have all the old correspondences. i don't know what to do anymore, can't seem to get good support, or things fixed that i have issues with. now all my icons are gone, WTF

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I found how to fix the problem. Re-install Vista

Drastic I know, but it was a good excuse to give my PC a spring clean.

Unfortunately it means I won't be installing any more Stardock products. I had reached the stage where I only really used Windowblinds, but due to a bug that I reported and was "escalated" (whatever that means) 3 months ago, I have been unable to use it.
So I've gotten used to not having it around. Vista doesn't look that bad really and luckily my subscription has nearly run out, so at least I'm not wasting too much of my subscription money.

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harrison1701: that's pretty much the route I'm taking now. I was a fan of Stardock's stuff back in 2006, and decided to renew my sub because I wanted to see how much progress they made with Vista integration, but it is clear that they're not pulling their weight.

Have they officially stated the problems they are experiencing with fully integrating their apps with Vista? it all seems really quiet on their front, they should at least warn users about the problems and label the affected apps as Public BETA "use at your own risk", or include a prompt when users try to install via Impulse or SDC that states this.

I was expecting everything to be near bug-free, well, I was at the very least expecting the most basic features to work properly.. like applying custom icons over all the listed ones within the program, and a working uninstallation process.
If you think about how much time they actually had to get their software working properly with Vista, it has been more than ample, unless they are an extremely short staffed team.

I'm still faced with missing 16x16 icons regardless of how many times I rebuild/repair the Icon Cache.
Please, please Stardock, throw some suggestions at me so that I am able to solve this problem.

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Well It looks like I was inducted into the "I Lost My Icons Too" club, When I installed ObjectDesktop". As soon as the installation was complete, most of my icons went on vacation and turned "white/empty". Stardock had me do an un-install which left dirs and sub-dirs and reg entries behind. Then they had me run odnt_zapper, which is their un-install utility. That did not work. Then they want me to muck-around in regedit and manually remove entries and delete dirs and sub-dirs. Bottom line, it took me days to manually recover (95%) of my icons.
Some icons like Microsofts Office (word, excel, etc) seem to be gone forever!
I have emailed sales for a full refund two days ago and have not received a reply!
I have NOT been able to get a live "sales type" person to answer their phone.
I do not have a warm, fuzzy feeling about this.

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HaywoodU-

It appears from your previous posts https://forums.wincustomize.com/320694 and https://forums.wincustomize.com/321141 you have received a considerable amount of help suggestions from community members. Your issues are not common and everyone is trying to get your setup fixed.

Here is Stardock's Return Policy

Taken from the Return Policy:

*Please note that most Stardock programs have demo versions available for preview prior to buying. Since we do offer shareware versions and customer service is available to answer any questions about the software before and after ordering, full refunds will not be issued for functional software that doesn’t live up to your expectations. We DO NOT have a “try before you buy” policy: that is why we offer shareware versions of our programs for evaluation."

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