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JL420
JL420
Join Date 03/2008
0

Have not recieved purchased products yet

April 8, 2008 6:52:54 PM from Stardock ForumsStardock Forums
I decided to buy Cursor FX Plus and Magic Desktop Suite about 20 min. ago. but I have not recieved my email yet. When I bought OD 2007 I got my email right away. If anyone can help I would appreciate it. Okay here's the problem I ordered these products and paid  $23.90 for them and my stardock account does not even show that I pruchased them I have the confirmation number and everything pleas help A.S.A.P.
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JL420
ZubaZ
Join Date 11/2001
+917
Reply #1 April 8, 2008 7:13:27 PM
from WinCustomize ForumsWinCustomize Forums
You should be able to get all your registrations here: https://www.wincustomize.com/myaccount.aspx?reg

Plug the key into SDC (or Impulse) and you should be good to go.
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JL420
JL420
Join Date 03/2008
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Reply #2 April 8, 2008 7:26:48 PM
from Stardock ForumsStardock Forums
I don't have the keys to begin with all I have is an order confirmation number and it went through to my account but i did not get the products i paid for.
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JL420
DorkCoffeez
Join Date 03/2006
+115
Reply #3 April 9, 2008 12:08:01 AM
from WinCustomize ForumsWinCustomize Forums
I am PMing you your account info. Please let me know here or through PM if you have further troubles.
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JL420
JL420
Join Date 03/2008
0
Reply #4 April 9, 2008 11:25:26 AM
from WinCustomize ForumsWinCustomize Forums
No more trouble i receieved the products at 7:00 this morning so everything is good. Thanks for your help.
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JL420
ZubaZ
Join Date 11/2001
+917
Reply #5 April 9, 2008 11:25:42 AM
from WinCustomize ForumsWinCustomize Forums
 
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JL420
panasonicyouth
Join Date 03/2008
0
Reply #6 April 12, 2008 10:15:16 AM
from Stardock ForumsStardock Forums
Hello, I'm suffering from the same problem. None of my products will activate for some reason even though I had a serial appear when I'd finished purchasing OD08. I tried that link posted by Zubaz, and it doesn't show my serial(s) and I haven't received an email. Equally serial lookup doesn't work. I don't know if the time difference plays a part but it would be nice to have a working serial/activated products in the next few minutes!

EDIT: Apologies if I seem chronically stupid.

Double Edit: Just got the lookup to work, it gave me the same serial and it still isn't working.

Triple edit: actually working now. Weird!
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JL420
killajosh
Join Date 10/2007
+40
Reply #7 April 12, 2008 10:40:59 AM
from WinCustomize ForumsWinCustomize Forums
Apologies if I seem chronically stupid


heeheehee. That's the funniest thing I've read in these forums.......
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JL420
DaveRI
Join Date 09/2003
+477
Reply #8 April 12, 2008 5:49:19 PM
from WinCustomize ForumsWinCustomize Forums
Apologies if I seem chronically stupid.


entertaining and polite. I'll take it, works for me.
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JL420
GirishE
Join Date 04/2008
0
Reply #9 April 14, 2008 1:34:27 AM
from Stardock ForumsStardock Forums
Dear Seabass

I purchased Desktop browser yestreday from stardock.com website and its been more than 18 hours that i have not received any email with the download link and serial number.

I tried to login with the email address i provided during the pruchase but it throwed a message that the password was incorrect. I clicked on Forgot your password and received a new password in my email. Tried to login with the new password but received the message that i have exceeded the maximum number of attemps to login and informed me to email sales@stardock.com.

I did email but have not yet received a reply yet. I am worried with the entire thing. Just in case if you are thinking about the pruchase. The purchase was successful and i have been charged. I have checked the same with my bank.

If stardock cannot provide support during weekends, they should stop selling products.

I have paid for something which i am not able to use. I even tried calling stardock with the hope to be able to speak with someone but was answered by the answering machine. I cant explain how i feel because i dont know what to do???

Please please help me out

Thanks in advance

Girish.
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JL420
Bebi Bulma
Join Date 04/2004
+209
Reply #10 April 14, 2008 1:51:08 AM
from WinCustomize ForumsWinCustomize Forums
It's the weekend, support is off. They should reply tomorrow or Tues (48 hour turn around time).
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GirishE
Join Date 04/2008
0
Reply #11 April 14, 2008 2:00:27 AM
from Stardock ForumsStardock Forums
Thats not helpful is it?

Why dont they just send me the link and serial? Thats all i want.

It seems poor support from stardock that they have not thought about users facing these problems while purchasing over the weekend. It would have been a more proactive approach that while making a purchase, they communicate clearly that there will be no support during weekends. Had i known that, i would not have purchased it over the weekend.
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JL420
Bebi Bulma
Join Date 04/2004
+209
Reply #12 April 14, 2008 4:33:01 AM
from WinCustomize ForumsWinCustomize Forums
Here's a question...did you use paypal to make the purchase? Is your paypal email the same email as the one you used to register to buy ODNT? Have you checked that one? Junk email folders?
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JL420
GirishE
Join Date 04/2008
0
Reply #13 April 14, 2008 4:41:52 AM
from WinCustomize ForumsWinCustomize Forums
I have checked everything. I paid through credit card.The invoice has my email address. I have checked Junk mailbox as well. I have not received any email from Stardock with the link to download Object desktop and serial number.
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JL420
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #14 April 14, 2008 6:53:20 AM
from WinCustomize ForumsWinCustomize Forums
In the meantime, I would try downloading Stardock Central, entering your purchased e-mail, and see if that goes through.

https://www.stardock.com/sdnet_login.asp

You can also try entering your e-mail here again.

https://www.stardock.com/support/





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JL420
Island Dog
Join Date 06/2003
+1048 sdemployee
Reply #15 April 14, 2008 7:04:10 AM
from WinCustomize ForumsWinCustomize Forums
Here is the Introduction to Stardock Central tutorial.  It will show you how to download and install the components of Object Desktop.

http://islanddog.joeuser.com/article/137643/Stardock_Central_Introduction_Tutorial


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DorkCoffeez
Join Date 03/2006
+115
Reply #16 April 14, 2008 11:07:21 AM
from Stardock ForumsStardock Forums
Everything checks out on your account Girish. There shouldn't be any issue there. Please let me know if you have troubles with the links provided to you by Island Dog there.
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Bichur
Join Date 10/2003
+253
Reply #17 April 14, 2008 11:45:06 AM
from Stardock ForumsStardock Forums
If stardock cannot provide support during weekends, they should stop selling products.


If people can't deal with it, they shouldn't be allowed to shop anywhere.
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