The esupport has recovered well from the transition. We are
still ironing out some bugs. There also seemed to be some kind of traffic jam
and the servers hiccupped a large number of emails that were pending to ticket
status.
What this all means: Don't send replies to find out your ticket status! If you
do it will reset the ticket time in the queue and will be pushed to the back of
the line. We don't want anyone getting any later response than they have to due
to this transition.
Thank you for your patience in our efforts to improve support for all our
customers.
