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gradv50
gradv50
Join Date 10/2007
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cannot access od

March 25, 2008 8:02:44 AM from Stardock ForumsStardock Forums
downloded latest update of  sdc and now cannot access any of the od, what can i do.
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gradv50
DigitalCHET
Join Date 05/2001
+27
Reply #1 March 25, 2008 8:32:55 AM
from WinCustomize ForumsWinCustomize Forums
Please state the nature of your technical emergency...



...in GREATER detail.

(Preferably a step-by-step run-down of what you did.)
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gradv50
Lantec
Join Date 07/2003
+346 wcwizop
Reply #2 March 25, 2008 8:50:53 AM
from WinCustomize ForumsWinCustomize Forums
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gradv50
gradv50
Join Date 10/2007
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Reply #3 March 25, 2008 11:15:28 AM
from Stardock ForumsStardock Forums
got a message to update sdc, clicked to update, update complete, then went back into od and found i could not get anything to work, clicked on at least 10 of od and nothing happens not a twitch, or a message, nothing.
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gradv50
Bichur
Join Date 10/2003
+253
Reply #4 March 25, 2008 8:51:38 PM
from WinCustomize ForumsWinCustomize Forums
usually SDC requires a restart after updating... don't see that anywhere in your steps
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gradv50
gradv50
Join Date 10/2007
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Reply #5 March 26, 2008 7:53:37 PM
from Stardock ForumsStardock Forums
thank you will try that, cheers.
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gradv50
gradv50
Join Date 10/2007
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Reply #6 March 27, 2008 5:27:05 AM
from Stardock ForumsStardock Forums
have tried your suggestion but still will not launch any utilities of od, now what can i do.
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gradv50
Lantec
Join Date 07/2003
+346 wcwizop
Reply #7 March 27, 2008 7:27:38 AM
from WinCustomize ForumsWinCustomize Forums
OK, I'll take a shot............

but still will not launch any utilities of od

SDC = installation maintenance program (it only installs and updates Stardock programs)
Do you mean it will not install or update any programs?

then went back into od

you did mean SDC.....right?

but still will not launch any utilities of od

You would launch the programs from their Start Menu folder.........

I'm not sure you are actually talking about SDC (Stardock Central), could you be referring to Object Dock (od)?

As an alternative, you might want to log onto irc at #stardock around 3pm UK time and ask for Zubaz......he can help you.
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gradv50
gradv50
Join Date 10/2007
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Reply #8 March 27, 2008 8:22:10 PM
from Stardock ForumsStardock Forums
got the message that sdc was updating, let it update then i clicked on wb6, would not launch, then tried all the other utilities and the same thing except bitmap, all of them would not launch, no message or anything else, just nothing. did however cancelled the update and everything worked fine, only when sdc asked for itself to be updated, it then would not let me into any of the object desktop utilities, so it is the latest update, i now cannot cancell the update and am stuck with the updated sdc and object desktop is now useless. added to which is the fact the icons on the desktop have been stripped of any colour, and every icon on desktop is a white sqare with writting underneath the icon, have tried to uninstall then reinstal to no avail, so presently am stuck.
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gradv50
Bichur
Join Date 10/2003
+253
Reply #9 March 27, 2008 8:33:59 PM
from WinCustomize ForumsWinCustomize Forums
find your equivalent of : C:\Program Files\Stardock\SDCentral

look for the 'restore' shortcut - double click it = it will roll SDC back
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gradv50
Koasati
Join Date 07/2001
+21
Reply #10 March 27, 2008 8:42:23 PM
from WinCustomize ForumsWinCustomize Forums
SDC = installation maintenance program (it only installs and updates Stardock programs)
You would launch the programs from their Start Menu folder.........


Lantec... highlight a program in SDC, look at the bottom right, there are 3 buttons;
RUN .. Update .. Uninstall

or in Zubish
rnu .. udptea .. uinstlla

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gradv50
ZubaZ
Join Date 11/2001
+917
Reply #11 March 27, 2008 8:51:16 PM
from WinCustomize ForumsWinCustomize Forums
or in Zubishrnu .. udptea .. uinstlla
I wiil get you all someday!
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gradv50
Lantec
Join Date 07/2003
+346 wcwizop
Reply #12 March 27, 2008 9:06:29 PM
from WinCustomize ForumsWinCustomize Forums
Lantec... highlight a program in SDC, look at the bottom right, there are 3 buttons;
RUN .. Update .. Uninstall


Damn, I always thought that was a warning light that came on just before your computer went into self-destruct mode....

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gradv50
gradv50
Join Date 10/2007
0
Reply #13 March 28, 2008 5:37:11 PM
from Stardock ForumsStardock Forums
birchur, nope that didnt work, anything else i can try.what is the sdc version 2.54.520.am getting some wierd things coming up like every utility is displayed twice. alsogetting message to start in sdc or something else. am getting really peeved about this stardock takes flipping ages to respond, feel like banging my head against a brick wall, its unlikely i will renew my membership, wish i could ask for my money back. am now getting message that i neeed windows vista or above to install, wouldnt mind but am on windows vista 64 bit os.
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gradv50
killajosh
Join Date 10/2007
+40
Reply #14 March 28, 2008 7:18:23 PM
from WinCustomize ForumsWinCustomize Forums
daygo, can I offer some friendly advice? Stay calm. Stardock support is awesome and they WILL get to you. Remember that last weekend was Easter...a holiday. I'm sure it takes time to get to 4 days of support requests (assuming you emailed support, that is). Games, customization software....you get the picture.

Remember that SD is a small company. They don't have hundreds of support staff based in foreign countries (like MS) able to help 24 hours a day...for a fee. SD support is free, but you must be patient.
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gradv50
Hankers
Join Date 04/2004
+545 moderator
Reply #15 March 28, 2008 7:20:04 PM
from WinCustomize ForumsWinCustomize Forums
From a previous comment with a few modifications to be more in tune with this current issue you are having -

A few simple steps to follow:

Try un-installing SDC and re-install SDC...

Short of that: uninstall ALL Stardock software including SDC, reboot and reinstall SDC and Object Desktop software

Short of that: Format hard-disk, and reinstall everything.

Short of that:

1. Back away from the PC.
2. Press the Off switch on the Computer
3. Wait until it shuts down.
4. Unplug it from the power source.
5. Store the Computer in a safe place for posterity.
6. Drink beverage of your choice.

Cheers.

It would be in your best interest to take a computer course and have someone who knows computers help you setup SDC and Object Desktop.

The number of issues you have reported is above and beyond the norm for how SDC and Object Desktop programs install and run. This is not Stardock software related and can only be attributed to something you have done to your setup. Take the time to learn the basics of computers.

Sometimes when a system gets messed up as this one seems to be, it is better to start from scratch - format and re-install everything.

My comments are not intended to belittle you and are only to help you.
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gradv50
yrag
Join Date 08/2001
+393
Reply #16 March 28, 2008 7:28:46 PM
from WinCustomize ForumsWinCustomize Forums
1. Back away from the PC.
2. Press the Off switch on the Computer
3. Wait until it shuts down.
4. Unplug it from the power source.
5. Store the Computer in a safe place for posterity.
6. Drink beverage of your choice.
  


I think support as gone above and beyond on this guy......

WWW Link

...and he wants HIS money back??????  
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gradv50
Lantec
Join Date 07/2003
+346 wcwizop
Reply #17 March 28, 2008 7:52:12 PM
from WinCustomize ForumsWinCustomize Forums
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gradv50
BigDogBigFeet
Join Date 12/2005
+461
Reply #18 March 28, 2008 8:24:44 PM
from WinCustomize ForumsWinCustomize Forums
I think we're all od on u 2
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gradv50
BigDogBigFeet
Join Date 12/2005
+461
Reply #19 March 28, 2008 8:27:20 PM
from WinCustomize ForumsWinCustomize Forums
got a message to update sdc, clicked to update, update complete, then went back into od and found i could not get anything to work, clicked on at least 10 of od and nothing happens not a twitch, or a message, nothing.


This isn't possible. Updating 1 stardock program does not cause all other stardock programs to suddenly stop working.
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gradv50
gradv50
Join Date 10/2007
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Reply #20 March 29, 2008 5:44:49 AM
from Stardock ForumsStardock Forums
hankers have already done what you suggested up to the point of short of that. thanks guys for the quips, had a good laugh, cheered me up. my activations have now been reached would this stop me launching any of od, am waiting for a reset. i know it does for wb6, dont know for the rest of od.
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