If you purchased ObjectDesktop you should be at customer level and have no download limit. Did you use the same email as the account you have on here? Have you registered the product in SDC?

aha, can a mod please move this to the stardock support forum please?

thanks in advance

Think I've broken it

It appears I have 2 Wincustomize accounts (probably created for conformity on my side) ironically it was to make things easier for me to remember

This is the actual a/c I want to use (it's lv4), I've merged it with the stardock a/c

however, since logging back in under this account i'm having problems monitoring my helpdesk ticket
[#LMT-678206]

Invalid SQL: SELECT COUNT(*) AS totalitems FROM `swtickets` AS tickets WHERE `email` IN ('?@gmail.com'); (Can't open file: 'swtickets.MYI' (errno: 145))Invalid SQL: SELECT * FROM `swtickets` AS tickets WHERE `email` IN ('?@gmail.com') ORDER BY `lastactivity` DESC LIMIT 0,50; (Can't open file: 'swtickets.MYI' (errno: 145))

I don't want to post another query for reasons set out in the sticky,

guess I just need my activation count reset.

What info can I send you to help me?

thanks for this

just installed deskscapes through SC and during activation had error 5

this is after i'd merged the two accounts that needed merging (at least i thought)

could this be because of the windowblinds purchases i'd made years ago?

[Errors]
35=The selected product has failed to activate, please try again.\n\nEmail: %email\nPassword: %password\nAppId: %appid\nPath: %path\n\nIf you continue to have problems, please include the above information when contacting support@stardock.com. Please do NOT post your password on the web forums.
36=No Registration - There does not appear to be a registration for this product under your email address. Please check the address you ordered under and if you are still having problems, send this log file to support@stardock.com.
37=Stardock Central has detected that you have products registered under a different email address than the email associated with your Stardock.net account. Please contact support@stardock.com and ask them to merge your account records.\n\nStardock Central will let you download and install applications normally at the moment. In early 2006, you will need to have your records merged under the same email address, so please send an email to support@stardock.com.\n\nYou can press Ctrl-C to Copy the contents of this window and paste it into an email message.\n\nStardock.net: %netemail\nApplication: %appemail
38=Excessive activations (#) - Multiple activation requests for this product have arrived and been processed. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to support@stardock.com from the email address you ordered under.
39=Excessive activations (IP) - Multiple activation requests for this product have arrived from this IP. This has triggered the threshold for potential errors. If you are having problems activating or need to reset the activation count, please email this log file to support@stardock.com from the email address you ordered under.
40=

Hornet08,

Check your e-mail, I found you had three accounts and have merged them, instructions are in the e-mail I've sent.

Support seems to be up for the moment. Please PM me all your account details you are using for activation and I will try to assist you from there.

Typically this is a 1 .  . . . but you are lucky enough to be atypical. 

Looks like support has been helping you all along.  

Wasn't being a smart-ass.  Seabass and Highlander are support and have been helping you.  Usually this is an easy fix . . but this time it isn't.

I was trying to provide useful (and humorous) information in response to your comments.

ZubaZ shrugs and wanders off

A majority of one.  

I can see you're sincere so I offer my apologies.

Just bit touchy as it was bought on Monday evening & I haven't even had a chance to use it yet

Now it's been left this long, it means not getting it working until evening tuesday 25th at the earliest.

Starting to think my pm's & emails (the ones that make it through the filter ) are being ignored in favour of more long-term issues. Problem is when SDC becomes totally vista compatible I still won't be able to use it

So I've gone back to the preview, thought about getting a refund & upgrading to ultimate but I get a kick out of bitching at support too much about their overzealous spamfilter

Hornet, for what it's worth, I bought ObjectDesktop the day before Thanksgiving vacation....and when I installed it, WB wouldn't work. I uninstalled/reinstalled so many times I maxed my activations. SD was closed for 5 days. HOWEVER! I emailed SD support and they reset my activation count while the office was closed, and the following Monday (when the office re-opened) milksama (Mike) spent 2 hours working with me on IRC to get WB working.

SD support will work with you until it gets fixed. They're great that way.

i'm glad you had a good experience with SD support killajosh