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WandaJo
WandaJo
Join Date 01/2008
+2

Error downloading selected library ?

February 18, 2008 8:24:36 PM from WinCustomize ForumsWinCustomize Forums

In WinCustomize browser, I am getting "There was an error downloading the selected library - please try again"

Doesn't happen on all libraries but about half of them - also if I do a search in all libraries I get the error.

I have restarted WC and rebooted my PC - This just started today.  Any ideas?  Thanks,

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WandaJo
Philly0381
Join Date 11/2004
+844
Reply #1 February 18, 2008 8:29:03 PM
from WinCustomize ForumsWinCustomize Forums
WandaJo, I'm having the same problem. Must have something to do with the server maintenace that went on yesterday. You can still see the libraries by accessing them on the right hand side on the WC Home Page.   
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WandaJo
WandaJo
Join Date 01/2008
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Reply #2 February 18, 2008 8:44:57 PM
from WinCustomize ForumsWinCustomize Forums
I'm not sure I understand the question - when I am in WC Browswer - I don't have anything on the right ?? If you're talking about getting there with generic IE; yes, I can do that. If there's something wrong with the browser interface - wouldn't there be a post? PS - I don't get the error on Windows Blinds - are you?
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WandaJo
Philly0381
Join Date 11/2004
+844
Reply #3 February 18, 2008 8:53:41 PM
from WinCustomize ForumsWinCustomize Forums
WandaJo I use the WC Browser also, are you sure there isn't anything on the right hand side? Mine shows Gallery with Library selections, and some other stuff.
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WandaJo
WandaJo
Join Date 01/2008
+2
Reply #4 February 18, 2008 9:19:11 PM
from WinCustomize ForumsWinCustomize Forums
I PM'd you so I could send you a screen shot... I'm sure there's a way to put a picture up here, but I'd much rather be playing with these toys!
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WandaJo
ZubaZ
Join Date 11/2001
+917
Reply #5 February 18, 2008 9:33:24 PM
from WinCustomize ForumsWinCustomize Forums
Does your WCB look liek this:

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WandaJo
WandaJo
Join Date 01/2008
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Reply #6 February 18, 2008 9:34:56 PM
from WinCustomize ForumsWinCustomize Forums
Yes OK - I get it; yes I can get to the libraries by clicking on the list on the right when the left side is on libraries - but I still cannot search Wan-DUH-jo
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WandaJo
Philly0381
Join Date 11/2004
+844
Reply #7 February 18, 2008 9:56:29 PM
from WinCustomize ForumsWinCustomize Forums
Wandajo, if you see a screen like Zubaz shows click on the icon that is above the one of Skins and Themes. That should take you to the WC Home Page. Now look on the right hand side, do you see Gallery and Libraries underneath?
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WandaJo
WandaJo
Join Date 01/2008
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Reply #8 February 18, 2008 10:21:23 PM
from WinCustomize ForumsWinCustomize Forums
OK - The list in the left pane starts with Skin Updates Manager and goes right to Libraries as the second entry. I think I read somewhere that you can customize the list but can't remember how (or where I read it) but back to the point. If I go to Libraries (the second entry, I get the view the Z had in his picture on the right. I can get to the libraries via that route. I cannot highlight the specific library on the left pane and get there (which I could do yesterday) and I cannot search (which is what promted me to make this post in the first place). So is there a "work around" for searching? I could not find that ability on the web site.


More awake now; I cannot get to the libraries from the right side either. It just so happened when I tried the first time, it was on one of the few that work, so WCB is really broke for me now - any ideas?
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WandaJo
karmat
Join Date 02/2007
+193
Reply #9 February 20, 2008 12:56:16 PM
from WinCustomize ForumsWinCustomize Forums
I'm having the exact same problem. I just purchased a WC subscription today for the first time. I uninstalled it, thinking something had gone wrong the first time, I've tried updating it a couple times, no luck. I get the same error message (error downloading elected library) and also 'Page cannot display'. So if this isn't fixable, then I'm back to viewing and downloading everything on my regular rogers/yahoo browser which makes my $19.95Cdn product purchase turn into a donation. Anybody have any ideas on how to fix problem?
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WandaJo
Philly0381
Join Date 11/2004
+844
Reply #10 February 20, 2008 1:16:35 PM
from WinCustomize ForumsWinCustomize Forums
karmat look at reply #1, does that help any. If I'm not mistaken this has happen before and it was during a server upgrade. It will get corrected.  
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WandaJo
ZubaZ
Join Date 11/2001
+917
Reply #11 February 20, 2008 1:45:24 PM
from WinCustomize ForumsWinCustomize Forums
So if this isn't fixable, then I'm back to viewing and downloading everything on my regular rogers/yahoo browser which makes my $19.95Cdn product purchase turn into a donation. Anybody have any ideas on how to fix problem?


The problem is being addressed. 

However, yoru subscription ot WC isn't just for the browser application.  You get access to unlimited downloads and member only skins too.

Premium Skin Suites

R.I.P. 2007 Premium Suite
Size: 24 MB

XP Augustus Suite
Size: 3.77 MB

Kryptonite Suite
Size: 1.09 MB

WC Select
Size: 8.44 MB

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WandaJo
karmat
Join Date 02/2007
+193
Reply #12 February 20, 2008 2:08:11 PM
from WinCustomize ForumsWinCustomize Forums
If it's just a server issue that will at some point soon be corrected, I can be patient and wait. I was just excited at having a new toy and then frustrated at not being able to play with it, you know. One other thing, the few skins I can see are from 2003 - 2005, nothing newer. Is this part of the same problem?
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WandaJo
ZubaZ
Join Date 11/2001
+917
Reply #13 February 20, 2008 2:10:53 PM
from WinCustomize ForumsWinCustomize Forums
One other thing, the few skins I can see are from 2003 - 2005, nothing newer. Is this part of the same problem?
I woudl guess so.  That behaviour is atypical.
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WandaJo
karmat
Join Date 02/2007
+193
Reply #14 February 21, 2008 9:35:34 AM
from WinCustomize ForumsWinCustomize Forums
Looks like all aspects of the WC browser are working now. I'm happy!
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WandaJo
ZubaZ
Join Date 11/2001
+917
Reply #15 February 21, 2008 9:38:33 AM
from WinCustomize ForumsWinCustomize Forums
Great news!
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