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James Wills
James Wills
Join Date 12/2007
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TweakVista startup issue

December 18, 2007 7:11:44 PM from Stardock ForumsStardock Forums
I downloaded this software about a month ago and was quite pleased with the features I saw available when I first started it up. After that however, tweakvista has not worked for me, Windows always displays a message saying "TweakVista has stopped working". I have uninstalled and reinstalled and nothing has worked. Im really unsure of where the issue is because Windows is not giving me an actual error, and I know my os is running effectively with no issues. Any help is greatly appreciated, Thanks alot, James
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James Wills
Philly0381
Join Date 11/2004
+844
Reply #1 December 18, 2007 8:03:35 PM
from WinCustomize ForumsWinCustomize Forums
Untill someone knowledgeable comes along, you might think about if you loaded anything after TweakVista that maybe causing the problem. Now, are you saying that it only worked the first time after you loaded it and open it and then not after that? Have you checked to make sure you have the current release?  I can't really help much, don't use Vista.  
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James Wills
James Wills
Join Date 12/2007
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Reply #2 December 18, 2007 10:28:42 PM
from Stardock ForumsStardock Forums
Umm it stopped working an hour later when I reopened it to give it a try. I had not loaded any other program within that hour, I had gone to eat dinner. So from the time of install, then closing and going to eat, coming back an hour later and reopening it, it stopped working. And ever since nothing I have tried will fix it.
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James Wills
Philly0381
Join Date 11/2004
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Reply #3 December 18, 2007 11:00:46 PM
from WinCustomize ForumsWinCustomize Forums
Wow, that qualiflies as being strange. Since no one stop by, I can only suggest that you contact support@stardock.com. Although you may want to wait and give it another day and see if someone from support answers you tomorrow.   
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James Wills
DorkCoffeez
Join Date 03/2006
+115
Reply #4 December 19, 2007 1:29:24 PM
from Stardock ForumsStardock Forums
Free version or trial?

Do you have anything like security applications that could be messing with it? If so try turning them off to see if you still have troubles.

It might just be better if you send a ticket to support@stardock.com if you try this and get no effect even after a reinstall.

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James Wills
James Wills
Join Date 12/2007
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Reply #5 December 19, 2007 1:43:14 PM
from Stardock ForumsStardock Forums
I believe it's the free version, I was planning on purchasing based on its performance. I have tried turning the vista security options on and off to no avail
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James Wills
DorkCoffeez
Join Date 03/2006
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Reply #6 December 19, 2007 1:58:15 PM
from Stardock ForumsStardock Forums
Yeah start a ticket with us at support@stardock.com. We will take a deeper look through there.
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James Wills
James Wills
Join Date 12/2007
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Reply #7 December 19, 2007 2:24:34 PM
from Stardock ForumsStardock Forums
alright I've emailed support@stardock.com, hopefully its an easy fix...


Thanks alot,
James
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James Wills
James Wills
Join Date 12/2007
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Reply #8 December 21, 2007 12:26:11 AM
from Stardock ForumsStardock Forums
Well, its been around 48 hours. I've gotten no reply at all, and their email stated not to contact them until they do first. Can anyone here help me?
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James Wills
Philly0381
Join Date 11/2004
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Reply #9 December 21, 2007 1:00:52 AM
from WinCustomize ForumsWinCustomize Forums
James they will get to you. You can also track your ticket. Use the email that they sent you, it should explain in there how to. It might just be tough getting an response or a fix this close to the Holidayx. Hang in there.  
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James Wills
DorkCoffeez
Join Date 03/2006
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Reply #10 December 21, 2007 9:23:16 AM
from Stardock ForumsStardock Forums
Got a ticket number I can check on for you?
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James Wills
James Wills
Join Date 12/2007
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Reply #11 December 21, 2007 11:54:55 AM
from Stardock ForumsStardock Forums
Ticket ID: LWL-371680

I realized the holidays could be affecting a response, I'm not worried, but I do appreciate your help.
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James Wills
DorkCoffeez
Join Date 03/2006
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Reply #12 December 21, 2007 2:22:02 PM
from Stardock ForumsStardock Forums
There was a responce on Dec 20th. I am sending it again.
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James Wills
James Wills
Join Date 12/2007
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Reply #13 December 22, 2007 8:59:19 PM
from Stardock ForumsStardock Forums
ok, turns out the emails went to my junk folder which I never check. Thanks alot for your support.

James
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James Wills
Philly0381
Join Date 11/2004
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Reply #14 December 22, 2007 10:03:44 PM
from WinCustomize ForumsWinCustomize Forums
Hey James, you're leaving us in the dark here. Did support come up with a fix for your problem?  
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James Wills
James Wills
Join Date 12/2007
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Reply #15 December 23, 2007 1:32:30 AM
from Stardock ForumsStardock Forums
ahh, I have been super busy this weekend, my bad, I havent had the time to try what they suggested, i will be doing it sunday morning, now off to bed...
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James Wills
James Wills
Join Date 12/2007
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Reply #16 December 23, 2007 12:41:02 PM
from Stardock ForumsStardock Forums
alright my dxdiag has been sent to stardock.
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