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Furcat
Furcat
Join Date 05/2007
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crashing object dock plus

October 30, 2007 6:05:21 AM from Stardock ForumsStardock Forums
Object dock plus is great but over the last few weeks its been crashing almost daily The crash often coincides with trend micro doing a scan.Any ideas anyone? Could it be that trend micro is taking over the computer as its probably got a high prioity and object dock plus tries to make a call or something & cant so crashes. Or could it be something else. Thanks Natasha
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Furcat
ZubaZ
Join Date 11/2001
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Reply #1 October 30, 2007 6:16:55 AM
from WinCustomize ForumsWinCustomize Forums
When it crashes does an alert appear prompting you to send the crash report to Stardock? Have you done so?
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Furcat
Chef Garry
Join Date 05/2002
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Reply #2 October 30, 2007 12:21:21 PM
from WinCustomize ForumsWinCustomize Forums
Try removing docklets - I had the same problem until I removed all the docklets. Eventually I'll start replacing them one at a time until I figure which one's crashing OD+.
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Furcat
DorkCoffeez
Join Date 03/2006
+115
Reply #3 October 30, 2007 1:45:15 PM
from Stardock ForumsStardock Forums
The Chef has the right idea. Should that not work try clearing the cache. After that try support@stardock.com.
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Furcat
Furcat
Join Date 05/2007
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Reply #4 October 31, 2007 4:32:31 AM
from WinCustomize ForumsWinCustomize Forums
Thanks for your feedback. There was a report but I shall check if it offered to send it to stardock.

I hadnt thought that one particular docklet may be causing the problem. Thanks - shall look into that removing a docklet at a time then see what happens
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Furcat
DorkCoffeez
Join Date 03/2006
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Reply #5 November 1, 2007 7:55:20 AM
from Stardock ForumsStardock Forums
If you get really stuck let us know at support@stardock.com.
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Furcat
Furcat
Join Date 05/2007
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Reply #6 November 2, 2007 11:20:29 PM
from Stardock ForumsStardock Forums
Thankyou Seabass6.7. I sent the reports to support & they gave me a solution which has so far worked fine.
They suggested I go into start and open the stardock folder and delete the object dock folder. Seeing I am using object dock plus I suppose the old object dock folder could have been creating confusion
Thanks to support for their help
Cheers Natasha
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Furcat
DorkCoffeez
Join Date 03/2006
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Reply #7 November 6, 2007 4:20:34 PM
from WinCustomize ForumsWinCustomize Forums
No problem. Clearing the cache is good stuff. Anyway with reoccuring problems please let us know.

Cheers
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Furcat
Furcat
Join Date 05/2007
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Reply #8 November 24, 2007 6:33:25 AM
from Stardock ForumsStardock Forums
Its still crashing and we noted it got an EXCEPTION_ACCESS_VIOLATION
Apparantly the dumps have gone to the developers so we hope it gets sorted as its a great proggie
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