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Xeno326
Xeno326
Join Date 08/2004
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Can't download any files off wincustomize

October 26, 2007 2:27:14 AM from WinCustomize ForumsWinCustomize Forums

Not able to download any files. I login, click the download link and with IE7 it says it cannot download the file because the server is unavailable or cannot be found.

I tried with Mozilla and Opera and they just download a 1.50KB file from a 4 or 5MB file. What's the deal with this?

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Xeno326
Ninamia
Join Date 04/2007
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Reply #1 October 26, 2007 6:54:29 AM
from WinCustomize ForumsWinCustomize Forums
hi xenosage,

i have an identical problem, all files are just 1,50 KB and worthless. and by the way, i am a registered user, i paid for my software and i want it to work....

can anyone please help?
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Xeno326
Zoomba
Join Date 11/2002
+114
Reply #2 October 26, 2007 7:52:13 AM
from WinCustomize ForumsWinCustomize Forums

When you click to start the download, do you get an option to at least save the file? 

If you do, do you know what server it is pulling from?  You'll see the server name probably in the title bar of the save dialog.  It'll be something like skins3.wincustomize.com.

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Xeno326
Ninamia
Join Date 04/2007
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Reply #3 October 26, 2007 7:56:42 AM
from WinCustomize ForumsWinCustomize Forums
yes, it is skins4.wincustomize.com. and it wants me to verify myself. but how and why the hell since yesterday?

and today, nothing happens, it downloads absolutely normal, but the files are still 1,50 KB and empty...
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Xeno326
Zoomba
Join Date 11/2002
+114
Reply #4 October 26, 2007 9:16:17 AM
from WinCustomize ForumsWinCustomize Forums
Which files are you specifically having problems with? 
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Xeno326
Ninamia
Join Date 04/2007
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Reply #5 October 26, 2007 9:19:56 AM
from WinCustomize ForumsWinCustomize Forums
to be honest: all files.

whatever i want to download, nothing works. all files are the same size, 1,50 KB (zip files, sidebar gadgets...)
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Xeno326
Zoomba
Join Date 11/2002
+114
Reply #6 October 26, 2007 9:50:48 AM
from WinCustomize ForumsWinCustomize Forums
Give me a few specific links to test out.  We think we know where the issue is, but I just want to confirm it.
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Xeno326
Ninamia
Join Date 04/2007
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Reply #7 October 26, 2007 10:28:42 AM
from WinCustomize ForumsWinCustomize Forums
well, i don´t know what you did, but all works fine now - no more problems!! i just tried downloading again and everything is ok....

thank you very much for your help, i appreciate this a lot!!!!
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Xeno326
madisonb
Join Date 11/2006
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Reply #8 October 26, 2007 10:37:16 AM
from WinCustomize ForumsWinCustomize Forums
Still doesn't work for me...

skins4.wincustomize.com....doesn't ask me to verify, just says site not available, try later...
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Xeno326
ZubaZ
Join Date 11/2001
+917
Reply #9 October 26, 2007 10:41:35 AM
from WinCustomize ForumsWinCustomize Forums
Leave a link of the skin you are trying to download please.
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Xeno326
madisonb
Join Date 11/2006
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Reply #10 October 26, 2007 10:53:51 AM
from WinCustomize ForumsWinCustomize Forums
https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1
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Xeno326
madisonb
Join Date 11/2006
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Reply #11 October 26, 2007 10:57:00 AM
from WinCustomize ForumsWinCustomize Forums
Must be just this theme, I'm able to download other blinds now, couldn't do it earlier....couldn't download anything last night....
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Xeno326
ZubaZ
Join Date 11/2001
+917
Reply #12 October 26, 2007 10:59:21 AM
from WinCustomize ForumsWinCustomize Forums
I confirm that skin fails.
Thanks.
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Xeno326
DorkCoffeez
Join Date 03/2006
+115
Reply #13 October 26, 2007 1:42:49 PM
from Stardock ForumsStardock Forums
Noted. I am forwarding it on.
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Xeno326
Xeno326
Join Date 08/2004
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Reply #14 October 26, 2007 3:32:48 PM
from WinCustomize ForumsWinCustomize Forums
https://www.wincustomize.com/skins.aspx?skinid=6271&libid=1
skins4.wincustomize.com

is another server that I cannot download from.
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Xeno326
Zoomba
Join Date 11/2002
+114
Reply #15 October 26, 2007 4:00:33 PM
from WinCustomize ForumsWinCustomize Forums
The problem is being worked on now. I made an announcement on the front page and I'll be updating that as progress is made.
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Xeno326
Leah Underwood
Join Date 08/2001
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Reply #16 October 27, 2007 5:51:59 PM
from WinCustomize ForumsWinCustomize Forums
The problem is being worked on???? are you working on the problem of one purchasing/renewing their object desktop and only can dl 500mb???? You don't even have a contact email address, so what! is everyone suppose to come to the forum???? I HAVE BEEN IN CONTACT WITH MIKE H. AT STARDOCK.....DON'T SEEM TO UNDERSTAND THE PROBLEM.....the problem is I CANNOT DL PAST 500MB. WHY? WHY? I PURCHASED OBJECT DESKTOP AUGUST 2007....2007...2007. PER YOU GUY AND I QUOTE:

Level 4: Current Stardock customer. These are users who have either purchased Object Desktop Network or some other Stardock product (Stardock is WinCustomize's sponser) within the last 2 years. These users get all the benefits of a registered user plus:

Unlimited File Downloads. Say good-bye to file limitations! No more annoying messages preventing you from getting your download to work.


So why is there a capped or limitation to my dl's????? I am putting this here because you have nowhere else to put it. If by chance it sounds as if I am pissed is because I AM/
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Xeno326
ZubaZ
Join Date 11/2001
+917
Reply #17 October 27, 2007 6:01:40 PM
from WinCustomize ForumsWinCustomize Forums
Deep breaths.

Stardock has great support.  It sounds like you may have been caught up in a seperate problem.  They'll take care of it.  Mike's a great guy and goes above and beyond for the clients here.  It'll be OK.

Log out and log back in.  Maybe you have cookie issues.  Clear them and your cache between logging back on.
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Xeno326
ZubaZ
Join Date 11/2001
+917
Reply #18 October 27, 2007 6:05:18 PM
from WinCustomize ForumsWinCustomize Forums
Hmmm . . looking at your profile it shows you as a past customer.

Maybe you need to associate your stardock account with your WinCustomize account:https://www.wincustomize.com/crossref.aspx
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Xeno326
ZubaZ
Join Date 11/2001
+917
Reply #19 October 27, 2007 6:12:28 PM
from WinCustomize ForumsWinCustomize Forums
As an aside Leah, there is still an issue with the servers and even once you fix this problem you may experience failed downloads.
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Xeno326
Leah Underwood
Join Date 08/2001
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Reply #20 October 27, 2007 6:26:39 PM
from WinCustomize ForumsWinCustomize Forums
Thanks I think I found it....calming down now.


Well how do i associate my acct
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Xeno326
ZubaZ
Join Date 11/2001
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Reply #21 October 27, 2007 6:35:17 PM
from WinCustomize ForumsWinCustomize Forums
I show you as a current customer.  The cap should be gone.
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Xeno326
Leah Underwood
Join Date 08/2001
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Reply #22 October 27, 2007 6:40:21 PM
from WinCustomize ForumsWinCustomize Forums
Yeah but it is saying level 3 when it should be level 4
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Xeno326
ZubaZ
Join Date 11/2001
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Reply #23 October 27, 2007 6:44:35 PM
from WinCustomize ForumsWinCustomize Forums
I see you as level 4. (http://users.wincustomize.com/28412)
Log off and back on.  That might help.
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Xeno326
Leah Underwood
Join Date 08/2001
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Reply #24 October 27, 2007 6:49:03 PM
from WinCustomize ForumsWinCustomize Forums
It worked....thanks for listening to me and helping me out.
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