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How do I get the free WB6-upgrade?

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SnoggiCLP
Frogboy
Join Date 03/2001
+2419 sdemperor
Reply #26 October 2, 2007 10:30:02 PM
from Stardock ForumsStardock Forums

still have not got my upgrade email...

how long should i expect to wait?

You should have yours by now.



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SnoggiCLP
JRSCCivic98
Join Date 12/2005
0
Reply #27 October 2, 2007 11:26:55 PM
from Stardock ForumsStardock Forums
When I requested the upgrade serial I didn't get anything either, so I just made the upgrade purchase. Bad part is I think I might have used my WB5.0 instead of my WB5.5 serial to ask for the upgrade to WB6. Did I needlessly pay 15 for something that should have been free?
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SnoggiCLP
GM1977
Join Date 04/2007
0
Reply #28 October 3, 2007 12:10:36 AM
from WinCustomize ForumsWinCustomize Forums

still have not got my upgrade email...

how long should i expect to wait?


You should have yours by now.






sorry , i just checked and i didn't get it yet , i checked even checked my spam folder but no dice

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SnoggiCLP
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #29 October 3, 2007 4:38:53 AM
from WinCustomize ForumsWinCustomize Forums

JRSCCivic98: Why do you have a 5.0 and a 5.5 serial?

If you purchased WB before 1st Feb 2007 then you would not get a free upgrade and having a WB 5.0 serial suggests you purchased WB a long time ago.

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SnoggiCLP
deanem
Join Date 07/2007
0
Reply #30 October 3, 2007 6:00:52 AM
from WinCustomize ForumsWinCustomize Forums
I haven't received an "Upgrade" email as yet.....??

Tried via Stardock, but as SnoggiCLP reported, a request had to be accompanied by $'s ;->)
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SnoggiCLP
KarmaGirl
Join Date 03/2001
+118 sdemployee
Reply #31 October 3, 2007 7:22:30 AM
from WinCustomize ForumsWinCustomize Forums

Tried via Stardock, but as SnoggiCLP reported, a request had to be accompanied by $'s ;->)

It appears that you have Object Desktop.  As with all Object Desktop components, you get the upgrades for free through Object Desktop as long as you have a current subscription.  If you still have a current subscription, please download and install through Stardock Central.

The Free upgrade email only goes out to qualified purchases of WB, not to people who have Object Desktop, since the newest updates and upgrades are always available for OD users.

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SnoggiCLP
KarmaGirl
Join Date 03/2001
+118 sdemployee
Reply #32 October 3, 2007 7:29:40 AM
from WinCustomize ForumsWinCustomize Forums

I just prompted for an email and it sent me the link for WB5. Should I try to prompt it again? or wait till later ?

I checked your record, and your registration is entered.  If you have not received the email, please request your info to get the link and serial number.

sorry , i just checked and i didn't get it yet , i checked even checked my spam folder but no dice

Your purchase was 1/13/07.  The cut off for the free upgrade is Feb 1, 2007.

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SnoggiCLP
Brimon
Join Date 01/2004
0
Reply #33 October 3, 2007 5:09:04 PM
from WinCustomize ForumsWinCustomize Forums
Have version 5.51.025 installed , have the option to update to 6.00.004 under Stardock central but when I go to upgrade it says "waiting x Seconds" & then gives me an error message saying the URL is invalid. Any ideas?
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SnoggiCLP
JRSCCivic98
Join Date 12/2005
0
Reply #34 October 3, 2007 8:59:37 PM
from Stardock ForumsStardock Forums
JRSCCivic98: Why do you have a 5.0 and a 5.5 serial?
If you purchased WB before 1st Feb 2007 then you would not get a free upgrade and having a WB 5.0 serial suggests you purchased WB a long time ago.


Yeah, I rechecked and it was for 5.0. This thread threw me off for a sec because it made it seem like the upgrade was free regardless of date purchase. Anyhoo, I up'ed with 15. Now to just get the bugs worked out.....
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SnoggiCLP
milksama
Join Date 09/2005
+62
Reply #35 October 3, 2007 9:18:20 PM
from WinCustomize ForumsWinCustomize Forums

Brimon: Try going to Tools->Settings->Internet, then click Refresh XML Data and change the download server.

Does this have any effect?

If not, which version of SDC are you running (Help->About SDC)

-Mike
[Stardock Support]

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SnoggiCLP
Hyp3rVyp3r02
Join Date 01/2003
0
Reply #36 October 6, 2007 7:45:09 PM
from Stardock ForumsStardock Forums
Has everyone else gotten their upgrade e-mail? I have still yet to receive one and I purchased WB back in May 2007.....
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SnoggiCLP
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #37 October 6, 2007 8:06:31 PM
from WinCustomize ForumsWinCustomize Forums

If you have not then please e-mail support@stardock.com who should be able to look into this for you.

Or try reobtaining your serials using the support pages.

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SnoggiCLP
Hyp3rVyp3r02
Join Date 01/2003
0
Reply #38 October 6, 2007 8:20:19 PM
from Stardock ForumsStardock Forums
OK, I just sent support an e-mail. I tried going through the support pages, and when it sends me my information, it's still all my wb5 info, and the link for the latest build sends me 5.51 still..... here's to hoping. Thanks Neil!

Well that was a waste, I e-mailed support and they sent me a generic e-mail telling me to use Stardock Central, which I've already tried, and that I can use it to re-obtain my license keys, which I already have. Sent another reply, maybe I'll get somewhere out of this one.
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